Job Purpose

This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support. They assist in the development of other Network Sales Engineers.

Essential Functions

Pre-Sales Opportunity Assessment, Solution Development and Design for Complex Altafiber/Hawaiian Telcom Network Services, and Presentation of Solutions to Customer.

Pre/Post-Sales Technical Support including direct input for technical terms and conditions of Master Service Agreements (MSA), sales contract language and technical specification documents

• Assist Carrier Services Account Managers and Network Specialists in pre-qualifying network sales opportunities
• Create network diagrams, assist in proposal generation, and serve as a key resource in solution presentation to the customer
• Lead customer technical discovery process to determine what alternatives would best meet customer objectives and be technically feasible for Altafiber/Hawaiian Telcom to deliver a complex profitable solution
• Identify and develop solution alternatives and be responsible to qualify solution feasibility with internal Altafiber/ Hawaiian Telcom resources (engineering, product house, operations, Carrier Services, BMO, etc.) for complex network solutions
• Serve as an escalation point for pre-sales technical questions/issues
• Participation in the hand-off of complex solutions to Carrier Services and BMO
• Act as a lead for significant customers trouble/network issues
• Responsible for coordinating/delivery of RFO
• Ability to understand and design integrated network solutions
• Participate in pricing/cost analysis for Carrier Services/Hawaiian Telcom solutions
• Regular involvement with the Product House, Engineering, Carrier Services/Hawaiian Telcom Account Managers and BMO for input to product development, cost reductions, implementation issues, and process design and improvement
• Escalation point for the most critical solutions and the most complex designs
• Leadership in assisting in the education and development of both the Network Sales Engineers and Network Specialists
• Hold regular meetings to review ICB designs and their feasibility
  
  

Education

• A Master's Degree or equivalent
• Certifications, Accreditations, Licenses
• Network Certification required (e.g., MEF, CCNA, CCDA)
  
  

Experience

• Over 10 years in complex network design
• Strong sales engineering background experience in local and wide-area voice and data networks
• Must have excellent verbal and written communication skills, excellent analytical ability, good judgment, and the ability to work as a part of a team in a fast-paced, environment
• Technical experience with Altafiber/Hawaiian Telcom network services, operations, support, and processes
  
  

Special Knowledge, Skills, And Abilities

• Strong technical skills for Telecom; voice, data, Internet, LAN, WAN, IP routing, DAS
• Strong experience with customer telecommunication applications
• Extensive experience with the design or engineering of highly complex products and services
• Experience with a wide range of technologies and services Knows processes to implement complex telecommunications products and services
• Exceptional organizational, leadership, and problem-solving skills
• Deep technical knowledge of interworking of all Altafiber/Hawaiian Telcom products
• Experience with customer storage, security, server, and infrastructure scenarios
• Deep sales experience in evaluating and presenting solutions to meet customer's needs and requirements
• Advise account teams and Sales Engineers on sales strategy
  
  

Supervisory Responsibilities

• Team leadership/team development role
  
  

Miscellaneous

• This is an exempt (Professional) position
  
  

Salary Range: $100,000 - $150,000