Responsibilities Responsibilities o Manage and maintain the Monitoring Systems o Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). o Handling the Issues reported by users and give them initial response within defined time frame. o Knowledge of Network, topologies, standards and infrastructure o Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services) o Server build and installs, application upgrades, network equipment build and installation. o Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing. o Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. o Participate in a 24x7 shift and support 24x7 call-out rota if required. o Good understanding of ITIL standards and should have worked in the ITIL framework o Should be well versed with Event Management and Incident Management processes o Takes network problem complaints from the users, analyses them and depending on the difficulty of the problem, either seeks help or solves them himself. o Daily analysis of customer data reports and escalation o Case Assignment to the appropriate queue after analysis o Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision o Experience of working on Network tools, Kaseya, System tools, MS applications, Operating systems, Active Directory access requests and MFA requests. o Experience using trouble-ticketing and service management systems JOB DESCRIPTION – NOC ENGINEER Doc. No: JD004 Version: 1.0 Created: 4/16/2020 Organisational Responsibilities o Seek and participate in support opportunities across the organization o Actively participate in the skill development of your colleagues (workshops, presentations) o Actively contribute to corporate knowledge base o Follow agile/lean practices Desired Skills o Bachelor’s degree and/or equivalent combination of education/training and experience for the role (MS Certifications preferred). o Good communicator with a natural aptitude for dealing with people. o Basic Linux CLI and sysadmin skills. o Strong analytical skills and able to collate and interpret data from various sources. Ability to assess and prioritise faults and respond or escalate accordingly o Preferred to have or aware of at-least 1 or 2 monitoring tools like PRTG, SolarWinds, Nagios o ITIL V3 Certification Optional Skills o Virtualisation and Cloud Computing Exposure o Preferred to have prior work experience of NOC environment and global support (for different regions across the globe) Professional Skills o A Team player with positive attitude o Excellent interpersonal and communication skills o Open-minded, adapt quickly to new environments and a quick learner Qualifications Experience : 2-4 years Hiring organization PulseHRM Employment Type Full-time Job Location Porvorim Goa Working Hours Shift:Rotational Date posted August 6, 2024 Valid through September 6, 2024