We are currently seeking a NOC Shift Lead to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population. As our NOC Lead, you will oversee administration, monitoring, sustainment, incident, and problem management activities.
This position is based in Arlington, VA and is 100% on-site. The incumbent will be leading Day Shift, 6am-2pm Monday-Friday.
Primary Responsibilities
Oversee contractor support staff for the CESO NOC on either the first, second, or third shift (a rotational schedule among our leaders is preferred to get exposure to all 3 shifts)
Coordinate and assign workload based on priorities and skillset of staff
Work closely with the other functional managers and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
Provide situational awareness to government customer on a variety of technology based issues impacted the networking systems and ensures GSMO leadership is aware of highly visible network outages.
Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.
Assist in providing direct technical support to government customer.
Basic Qualifications
BS in computer science or IT and 8+ years of experience. Add'l experience may be considered in lieu of degree.