Network Operations & Field Service Specialist – EV Charging Infrastructure - 35k - £37k

Location: Hybrid – St Albans (3+ days on-site per week)

Salary: 35k-37k + benefits

Department: Technical Support / Network Operations

Employment Type: Full-time, permanent

About the Role

We’re supporting a rapidly growing company in the EV charging sector, committed to building a scalable charging network.

They’re currently seeking a Network Operations & Field Service Specialist to oversee the UK charger network, ensuring high levels of reliability for EV users. You’ll be part of a collaborative technical support team, responsible for proactive maintenance, fault response, and coordination with external partners.

This role is ideal for someone who thrives in a fast-paced environment and enjoys blending hands-on problem solving with structured process improvement.

Key Responsibilities

• Monitor and manage the EV charging network to ensure optimal uptime and reliability
• Coordinate and manage reactive maintenance through Field Service Partners (FSPs)
• Maintain accurate data in the UK asset database and support performance reporting
• Oversee and execute Electrical Installation Condition Reports (EICR) and Planned Preventative Maintenance (PPM) schedules
• Act as the first point of contact for technical issues and escalations in the UK
• Support internal teams and the customer service function with technical queries
• Produce monthly performance reports and assist with cost tracking for approvals
• Document and optimise operational procedures for improved efficiency and scalability

What We’re Looking For

• A minimum of 2 years’ experience in a similar role ideally within the EV, mechanical & electrical, or infrastructure sectors
• Working knowledge of electrical components used in EV charger installations (ideally)
• Excellent communication skills – confident liaising with both internal teams and external contractors
• Experience in asset management and using data to inform performance improvements
• Strong analytical skills and a proactive, solutions-focused mindset
• Attention to detail and the ability to manage multiple priorities effectively
• City & Guilds electrical qualifications or equivalent preferred

Why Join?

• Play a key role in shaping the UK's EV infrastructure and accelerating the transition to net zero
• Be part of a collaborative, forward-thinking team in a high-growth, impactful industry
• Enjoy a competitive salary, strong benefits package, and real opportunities for development
• Work across a varied and engaging role with responsibility and autonomy from day one

Interested?

Apply via LinkedIn or email [email protected] for a confidential discussion.