*** This requires working IN OFFICE in the Englewood, CO***

SHIFT Sunday-Wednesday from 7:30PM to 6:00AM.

Summary

We have an entry level opportunity for someone looking to enter the IT space. General networking and operating system knowledge is expected but experience in the field is not required.

The Level 1 NOC Technician functions as the central point of contact for Centersquare, interfacing directly with customers, 3rd party vendors and internal resources to ensure a superior customer experience in a 24/7/365 inbound call center environment. The technician is responsible for proactive monitoring, escalation/resolution of issues, processing requests from both customers and internal clients, and rapid isolation and restoration of issues related to a diverse customer base with an ITIL service management focus.

Please note that this is an office-based position.

Primary Responsibilities

· Monitor alert consoles for multiple types of technologies including infrastructure, network, server and application platforms

· Change verification of Server and Network changes.

· Level 1 network troubleshooting.

· General troubleshooting of Windows/Linux server environments.

· Deliver superior customer service through professional, comprehensive, and timely communication for requests, changes, and incidents.

· Monitor and respond to customer emails requesting assistance with data center activities impacting their operating environments/hosting infrastructure.

· Identify, escalate, and resolve tickets according to procedural documentation and training.

· Process customer requests submitted through the Centersquare customer portal.

· Assist/guide customers in how to use the Centersquare customer portal.

· Work incoming call queues and meet established production metrics.

· Ensure all infrastructure, network, and customer environments are operational using network/system monitoring and automated email alerts.

· Provide and obtain timely updates to/from relevant parties (internal and external).

· Must be able to work all shifts in a 24/7/365 environment.

· Perform additional/other duties as assigned.

Experience & Qualifications

· Exceptional customer service skills

· Excellent oral and written communication skills

· Skilled in MS Office, primarily Word, Excel, Outlook and PowerPoint

· General network knowledge

· You do not need to be an experienced network engineer, but you should understand the fundamentals of switching and routing

· Must work well in a team environment

· Ability to consistently multi-task

· Must be a rapid learner, with the ability to quickly adapt to procedural changes, added job responsibilities, and emerging technologies

· Relevant post-secondary education or industry-related training a plus

· General knowledge of Windows or Linux server administration

· Any advanced networking knowledge is a plus

· Network certifications are a plus

· Linux+ or MSA Certification a plus

Salary Range: $47,000 - $58,000

Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.