Experience and Expertise (more than 10 years)

- More than 10 years as NOC Technician with knowledge in 2G, 3G, 4G and 5G RAN.

- Experience in radio equipment in Nokia and Ericsson in the above mentioned technologies.

- Extensive experience in N1 Technical Support Service, with extensive experience of RAN network management.

- Solid knowledge in the support processes for Customer in the RAN Mobile Access area.

- With knowledge of RAN in the protocols, equipment, functionalities, etc. that conform them.

- With capacity of analysis, throubleshooting and solution proposal.

Functions

- Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.

- Proposal of corrective actions for recurring problems.

- NOC team management and quality analysis capacity.

Tools

- Systems for activity and job reception, incident management and BTPs : iGRI

- Network Elements Management Systems: own of the RAN manufacturers involved.

- Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA.

- Case escalation: iGRI, CEX.

- MS Office: Excel, PowerPoint and Word