Job Profile

Business/Systems Analysis T3

JR Type

Evergreen

Job Category

Information Technology

Minimum Clearance Required To Start

TS/SCI with Polygraph

Percentage Of Travel Required

Up to 10%

Type Of Travel

Continental US

Program/Opportunity Name

Opportunity | NRO Broadside 2.0

Referral Bonus Plan

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

Job Description

The Opportunity:

We are seeking an experienced and enthusiastic Network Operations Center (NOC) Trainer to join our team. The ideal candidate will be responsible for developing and delivering comprehensive training programs for NOC staff, ensuring they are equipped with the necessary skills and knowledge to effectively monitor, maintain, and troubleshoot our network infrastructure.

Responsibilities

• Develop and maintain training materials and lesson plans, including presentations, hands-on exercises, and documentation for NOC procedures and best practices.
• Conduct classroom and on-the-job training sessions for new and existing NOC staff.
• Assess training needs and design curriculum to address skill gaps.
• Stay up-to-date with the latest processes, network technologies, tools, and industry trends to ensure training content remains relevant.
• Collaborate with NOC managers and team leads to identify areas for improvement in staff performance.
• Create and administer tests to evaluate trainees' comprehension and skill levels.
• Provide ongoing mentorship and support to NOC staff.
• Develop and implement strategies to measure the effectiveness of training programs.
• Assist in the creation and maintenance of NOC standard operating procedures (SOPs).
  
  

Qualifications

Required:

• Bachelors’ degree or equivalent work experience
• 5+ years’ of related work experience
• Proven experience in developing and delivering technical training programs.
• Strong knowledge of network protocols, infrastructure, and troubleshooting techniques.
• Familiarity with network monitoring tools and ticketing systems.
• Excellent communication and presentation skills.
• Ability to explain complex technical concepts in an easy-to-understand manner.
• Experience with remote training tools and virtual classrooms.
• Strong organizational and time management skills
  
  

Desired

• Familiarity with ITIL framework and service management best practices.
• Certifications in training or instructional design (e.g., Certified Professional in Learning and Performance (CPLP)).
  
  

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The Proposed Salary Range For This Position Is

$75,200 - 158,100 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.