Must Have Technical/Functional Skills: * 1-3 years of experience in network monitoring or support role. * Monitor network infrastructure using NOC tools (e.g., Science logic, 1000 Eyes, PRTG). * Identify, analyze, and resolve network outages and performance issues. * Perform basic troubleshooting for switches, routers, firewalls, and VPNs. * Trained in network operations and familiar with Cisco infrastructure and networking * products. ACI, Hyperflex, Firewalls, Routing and Switching, datacenter, etc. * Escalate unresolved incidents to the appropriate tier 2 or engineering team. * Maintain documentation related to incidents, resolutions, and standard procedures. * Ensure timely communication with stakeholders during outages or critical incidents. * P1 and P2 Issue's/Outage's * Participate in on-call rotation and work in a 24x7 environment if required. * Provide root cause analysis and recommend preventive measures. * Good understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. * Experience with tools like Wireshark, SNMP, and Syslog analysis. * Basic knowledge of Cisco routers/Nexus switches/FW/Virtual n/w * Strong communication and documentation skills. * Willing to work under pressure and in rotational shifts. * CCNA- Knowledge and Certification * Experience in cloud networking monitoring (AWS, Azure, Google or Private clouds). * Familiarity with ITIL processes and ticketing tools like ServiceNow and JIRA. * Maintain clear communication with other IT staff and stakeholders to ensure coordinated efforts IMPORTANT NOTE ON THE LOCATION & WORK SCHEDULE: * All personnel must be physically located in the RTP area. * Personnel are expected to work on-site four days a week, including one weekend day. The shifts are as follows: * Early Shift: 6 AM to 4 PM * Late Shift: Noon to 10 PM * Overnight: 9 PM to 7 AM (requires CITVAL) * Front Half Week: Sunday to Wednesday * Back Half Week: Wednesday to Saturday Salary Range: $63,400-$75,000 a year #LI-CM2