Lead the team in providing operational network support.
Oversee the design, configuration, and maintenance of network infrastructure.
Serve as the tier 3 escalation point support for complex network issues that require advanced troubleshooting and resolution.
Establish, execute, and maintain standard processes and procedures to meet Service Level Agreements with internal and external partners and customers.
Develop and implement network strategies that align with architectural improvements and industry best practices.
Drive enhancements to existing processes and procedures to address any issues impacting network infrastructure availability, security, or integrity.
Actively research and explore new tools/technologies to boost team efficiency.
Demonstrate the ability to work effectively under pressure, meet deadlines, and handle high-stress situations comfortably.
Manage the team's utilization effectively.
You bring
Minimum of 8 years of progressive network engineering experience with 3 years managerial/team leader experience.
Experience in network managed services is a distinct advantage.
Certifications such as CCIE, HCIE, or equivalent is mandatory.
Proficient in incident troubleshooting, fault identification, and isolation, as well as understanding various networking components like routing and switching and firewall.
Strong knowledge of network protocols, technologies, and security principles.
Ability to work well in a team and lead network initiatives.
Experience in automation and scripting will be an added advantage.
Excellent problem-solving and communication skills.
The working location is in the airport area (a traveling claim will be provided).
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