Job Description:

We are seeking an experienced Network/ IT Administrator to provide day-to-day technical support and maintenance of our computer systems and networks.

The ideal candidate will have a strong background in networking, desktop support, and overall in-house IT administration, as well as a deep understanding of data backup, Microsoft 365, privacy, and security control setup. Must have the ability to multitask in a high-pressure environment.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, and windows server 2012, 2016, 2019 and other business tools such as VoIP Avaya PBX.
• Install, configure, test, maintain, monitor, and troubleshoot hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install and configure server/PC hardware and software.
• Monitor system performance and provide timely responses to system outages.
• Perform regular system maintenance tasks.
• Maintain user accounts and access rights.
• Manage user PCs and ensure they are up to date with the latest security patches including managing active directory of the company.
• Recommend system improvements to enhance performance and reliability.
• Provide user training and support.
• Document technical issues and resolutions.

Skills Required:

Networking: In-depth knowledge of LAN/WAN technologies and protocols, especially enterprise Wi-Fi Management.

Desktop Support: Proficient in configuring, installing, and troubleshooting PCs and laptops.

System Maintenance: Experience in performing system maintenance tasks, such as patching and security updates and managing ESXI VMware.

Microsoft 365: Experience in setting up, managing, and troubleshooting Microsoft

365 applications.

Data Backup: Experience in developing and implementing backup strategies to ensure data integrity.

Security:

Well-versed in security policies and procedures related to data protection.

Deep understanding of IT infrastructure, operating systems, and networks of common protocols such as SSL, HTTP, DNS, SMTP, IPsec, and Thin Client

Deployment – Wyse Terminal.

Privacy Control:

Experience in setting up privacy controls to ensure the security of data.

A strong understanding of firewall technologies and proxy server such as Premise

Exchange 2019.

Intermediate to expert intrusion detection system/intrusion prevention system knowledge.

Education:

• A degree in Computer Science, Information Technology or related field required.
• At least 5 years’ experience in the related field.
• IT experience in the Healthcare Industry is a plus.