Blue Wireless is a new generation Network Service Provider serving global enterprises with 5G/LTE- and Starlink-based wireless solutions. We enable reliable and flexible connectivity for company branches, retail sites, remote locations, and maritime sector across 80+ countries in Asia Pacific, Europe, and North & South America.

Network Engineer at Blue Wireless

You will play a critical role between the customer and our business. The role requires careful considerations of customer requirements to design a network solution that is functional, practical and cost efficient. You are essentially the gel between Sales, Products and Technical Design to resolve Customer issues. You show attention to detail when creating solutions and have excellent presentation skills. You can simplify complex technical solutions in easy to digest language that the customer understands as it is using their company ‘language’. You understand the technical limitations and understand Blue Wireless’ Product limitations that allows you to guide Sales in selling the right solutions to our Customer and Prospects. You will be providing key input to Blue Wireless’ Product team what capabilities our customers need. By being the subject matter expert, you will be part in Product Development and internal process optimization activities as well.

So what's on your plate?

Provisioning

• Provide technical expertise in device capabilities and advise on appropriate equipment to meet customer requirements
• Equipment preparation – stage, configure and test routers before deployment to customers
• Deployment - work with field engineers to bring services live and support router installations on customer locations
• Provide technical expertise including installations, troubleshoot, deploy and configure routers and other network equipment
• Managing technical testing and virtual global support via different messaging apps basing on clients’ location

Incident Resolution

• Be Second-level escalation support for our helpdesk when dealing with Network issues
• Proactive response to down services and creating a ticket if needed to resolve the issue
• Taking ownership and managing incident resolution for any network support matters with diligence and professionalism according to our SLA from beginning to end
• Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via concise and professional email
• Providing on-demand technical support via remote and join troubleshooting conference calls when required
• Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions
• SIM card troubleshooting, being able to work within several SIM card portals to help manage and effectively troubleshoot a service

Pre-Sales Support

• Support the sales team and advise about LTE coverage
• After deployment, create a handover form in Zoho, and if it’s a technical issue, create a summary/incident report accordingly
• Document Solutions and share knowledge with the overall team
• SIM card management, helping to manage the data pooling and availability of data for the SIMs deployed in the customer devices
• Network documentation to assist in the pre-sales activity and help customers understand more about the service that we are delivering

If you -

• have good understanding of IP networking fundamentals and routing protocols, their role and position in the 7-layer OSI model
• have problem solving skills on basic network issues
• have Cisco/Juniper certifications (a great advantage but not a must)
• have an understanding of LTE/5G technology (a great advantage but not a must)
• can communicate clearly in English, verbally and in writing
• are proactive, adaptable, and a team player
• are willing to work after office hours
• have the willingness to learn and takes ownership of customer’s issue from start to finish
• have 2 years of experience in a professional environment with similar job responsibilities
• have a bachelor’s degree

-we’d love to hear from you.

Joining us is a great opportunity to enhance your professional career globally in the tech industry that is growing exponentially in a fast-paced environment. Come grow with us!

You'll be-

• Part of a global professional team of networking solution experts
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment