Configure various systems and appliances and troubleshoot network and security alerts to support Structured’s customers. Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets and providing information security and governance. Structured has an immediate opening for a Network Engineer (Managed Services) in North Carolina that is responsible for assisting customers and other Structured team members by acting as an escalation point for Network and security related communications and service requests, as well as coordinating information and the troubleshooting processes. You will additionally be responsible for configuring various systems and appliances for customers. Essential Duties and Responsibilities An individual must be able to perform each essential duty satisfactorily in order to meet the qualifications required to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily focused on assisting with the troubleshooting of various network and security alerts, service requests or incidents for both customers and internal operations in accordance with Structured’s service level agreements. Acts as the first line for incoming customer communications, when required. Acts as a primary escalation point for Helpdesk and System Engineers (Tier II) in remediating service requests and incidents, for both customers and internal operations. Designs LAN, WAN and Security architecture for customers as required. Participates in a weeklong, overnight on-call rotation that occurs throughout the year with other members of Structured’s Managed Services team. Coordinates with other Managed Services team members, Account Executives, and members of the Service Desk to ensure service is provided in accordance with Structured’s service level agreements and client expectations. Coordinates with other Managed Services team members, Account Executives and Customer contacts to identify recurring problems, make suggestions for future state designs and provide documentation to educate the sales and support process. Develops and maintains detailed customer documentation and standard operating procedures. Follows the current policies and procedures for tracking activities in Structured’s CRM and ticketing tools. Additional duties as assigned. Competencies Promotes and maintains a high standard of customer service at all times. Fosters and maintains working relationships with co-workers, customers, prospective customers and vendors. Ability to maintain and continually develop accurate product and application knowledge. Ability to work with Structured’s sales team to identify customer technology gaps or opportunities for improvement. Education and Experience Requirements Bachelor’s degree (B.A. or B.S.) from four-year college or university in information systems or equivalent plus 2 years’ experience; or 5 years related experience and/or training; or equivalent combination of education and experience in Managed Services. Expertise in physical networking media, interfaces, and connectors. Knowledge of cabling standards, optical fiber technology, and troubleshooting physical connectivity. Proficiency in VLANs, STP (Spanning Tree Protocol), Ethernet technologies, and layer 2 security. Expertise in IP addressing and subnetting. Expertise in switch configuration, QoS, PoE. Familiarity with Fortinet, Juniper Networks, Cisco, Aruba Networking, Palo Alto Networks etc. Preferred certifications include CCNA, JNCIA or equivalent. Knowledge of firewalls, IDS/IPS, VPNs, and security protocols. Understanding of security best practices. Experience with SD-WAN, WAN optimization, and remote access solutions. Experience with VMware, Hyper-V, or KVM. Experience in tools like Auvik, LogicMonitor, SolarWinds, Nagios, or PRTG. Experience with change control and change management, documentation, and process automation. Experience with cloud networking in Azure, AWS, or Google Cloud Platform. Skills in scripting languages such as Python or PowerShell are desirable. General Office Computer Skills To perform this job successfully, an individual should be an experienced user of Microsoft Office Suite and have experience with a customer relationship management (CRM) tool, such as the Salesforce.com. Language Skills Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors, and customers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, sit or step up to access equipment within a data center environment; use hands to, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, crouch and twist. The employee will occasionally lift and/or move up to 50 pounds. Working Conditions The working conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in both a general office environment, as well as a data center environment. Within the general office environment, both the lighting and temperature are generally moderate. The data center environment is generally cool in temperature and the lighting is moderate; the noise level in the data center environment is generally loud. Must have a valid driver’s License and motor vehicle insurance (at least equal to the state’s minimum coverage requirements), as well as have the ability to travel to client locations and other destinations for short to medium term projects. This position may require an adjusted work schedule and evening hours in order to meet or attend vendor/customer needs. Flexibility to field phone calls, pager or system alerts and provide remote or on-site support to clients outside of normal business hours, including weekends and holidays. Supervisor Responsibilities This position has no Supervisor Responsibilities. Compensation Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry-based certifications is highly encouraged. *** We are interested in all qualified candidates that are eligible to work in the United States. However, we are not able to sponsor visas. *** Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.