Good Experience in the below domains is required: o Certification in JNCIA. 1. Routing and Switching: (mandatory) o Good understanding of the OSI layers, switching, and routing concepts o Experience in configuring and manipulating Dynamic Protocols (BGP) o Experience in configuring switching technologies (VLAN, Spanning Tree, etc) o Familiarity with Wireless Networks. o Familiarity with Quality of Service for marking and queuing o Familiarity with IPVPN is a plus, E.g., GRE, IPSEC etc. o Familiarity with monitoring technologies and providing fixes to the issues. o Experience in Incident management, Change management, and Problem management. 2. Knowledge below is a plus: o Familiarity on firewalls (Juniper SRX, Cisco ASA, Palo Alto), including VPN’s, and DNS o Familiarity with Cisco Nexus technology, including NXOS. o Familiarity with WireShark to troubleshoot issues. o Familiar with Monitoring technologies and providing fixes to the issues. o Scripting knowledge in Python etc. o Key Responsibilities: o Provide Level-2 support and troubleshooting to resolve network issues o Handle the escalated issues (Incidents/ changes/ Problems) o Record all your actions using the incident management tool and methodology. o Identifying the potential/ Candidate problems in the network and provide solutions o Proactive problem management based on the trend analysis of the incidents o Design and execute IT Changes o Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc) o Rollout of version and configuration upgrades o Perform other operational duties as assigned o Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team What are the expectations from you? o A professional and a strong believer in people and organizational values, viz. respect towards individuals, team work, readiness to serve, bearing a cost/benefit mind set (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality. o Capability to work in a complex environment with lots of challenges and flexibility to changing environments. o Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, …) in English. o A self-driven individual who can think ahead takes a proactive approach, quick learner, and has a strong sense of ownership. o Display a high degree of personal leadership and set new standards o Be social and build easily professional relationships with people of all levels o Customer friendly yet assertive (e.g. critical in non-standard requests) o Proficient in creating and maintaining data in Microsoft Word, Excel, and PowerPoint