The Global Network Team is responsible for the global network infrastructure operation and maintenance
In this role, he/she will be part of the network analysts, developing and continuously improving the global network infrastructure.
To ensure high-quality infrastructure services, he/she must integrate internal capabilities with the services and capabilities of external service providers.
Key Responsibilities
• Support and Training team in coordinating and creating user manuals for new and updated services.
• Planned and implemented IT projects and integrated solutions.
• Responsible for the implementation of necessary changes without causing business interruptions
• Provide solutions in implementing, testing, documentation, go-live, and maintenance support activities.
• Support high-level analysis of customer needs and requirements and architect end-to-end solutions that meet business requirements
• Work closely with all other Global IT Infrastructure functions and business units to ensure successful project completion, including on-site support if needed.
• Supports and creates with the Global Network and Security Architect to establish guidelines and standards for the ICL network.
• compliant with ICL IT Infrastructure standards
• Availability during Events, Incidents, Problems, Requests, Access, and Changes was escalated to 2nd-level support from the Global Help Desk or external collaborators.
Skills and attributes
• Excellent understanding of IT infrastructure architectures
• In-depth background in computer operations
• Planning, project management, and problem-solving skills
• Excellent interpersonal skills
• Fluent written and oral English language skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent understanding of the organization’s goals, objectives, and infrastructure services.
• Team member
Education and experience
Bachelor's degree in the field of computer science or information systems
• Minimum of 10 years of general IT operational experience
• Basic understanding of ITIL v3 Framework
• Experience with implementing, operating, and maintaining IT network infrastructures
• Detailed knowledge of solution architecture and technologies, especially for network solutions