Key Responsibilities:

• Network design and planning, implementing network architecture based on organizational requirements.

• Plan and configure network components such as routers, switches, firewalls, load balancers, and wireless access points.

• Determine network capacity and scalability needs

• Install and configure networking hardware and software

• Set up and maintain IP addressing, subnets, VLANs, and routing protocols

• Deploy security measures like firewalls, intrusion detection systems, and encryption protocols.

• Monitor network performance and identify bottlenecks or issues.

• Perform regular maintenance tasks, updates, and patches to ensure network stability.

• Troubleshoot network outages, connectivity problems, and security breaches.

• Implement and maintain network security measures to protect against unauthorized access and cyber threats

• Stay updated with security best practices and industry standards.

• Ensure compliance with relevant regulations and policies related to network security and data privacy.

• Analyze network traffic patterns and optimize network performance.

• Implement Quality of Service (QoS) to prioritize network traffic based on business needs.

• Recommend and implement network upgrades to meet changing demands.

• Work closely with cross-functional teams to understand network requirements.

• Collaborate with system administrators, software developers, and other IT professionals to ensure seamless integration of network services.

• Maintain accurate and up-to-date network documentation, including diagrams, configurations, and procedures.

• Create documentation for network standards and guidelines.

• Establish exceptional relationships with various departments, consultants, external agencies and leadership resulting in increased process efficiency, improved communication, and reduced cycle time.

• Utilize various sources of data to analyze, suggest opportunities for process improvements & implement system changes throughout team.

• Maintain a collaborative and productive working relationship with their peers.

• Achieve service level goals and quality targets, managing and coaching employees to department performance standards.

• Adheres to change control processes and procedures

• Accurately documents and communicates instances of system failures, repairs, installations, or changes.

• Provide ongoing support and guidance including taking escalation calls.

• Implement, communicate and interprets new and existing policies and procedure to staff members.

• Assumes and performs other duties as assigned.

• Meet or exceed monthly, quarterly and annual department metrics.

Required Qualifications/Education:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Several years of experience in Network Engineering or related role, with a focus on troubleshooting complex technical issues.

• Candidates must possess strong problem-solving, analytical and communication skills.

• Provide subject matter expertise in networking technologies

• Deep understanding of Networking technology, TCP/IP, Cisco and/or Extreme Routing/Switching/WiFi

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Professional certifications such as Cisco CCNA/CCNP.

• Proficiency in network hardware and software configuration.

• Experience with network monitoring tools and troubleshooting techniques.

• Knowledge of network security principles and best practices.

• Strong analytical and problem-solving skills.

• Deep understanding of an ITIL compliant environment, and experience of Servicenow for all aspects of this.

• Experience with routers, TCP/IP networking, Wi-Fi, and server-client relationships are important. Cisco and/or Extreme certifications are desirable

• Fluency in English, both written and oral communication.

• Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence

• Proven capability to handle challenging situations, a positive attitude with passion and drive.

• Shows aptitude, initiative and follow through, and has strong project management skills.

Preferred Qualifications:

Computer related qualifications and certifications will be viewed favorably, especially in Networking and related disciplines

Qualifications:

• Certifications such as ITIL v4 Foundation, CCNA/CCNP, Microsoft 365 Certified: Endpoint Administrator, or equivalent are highly desirable.

• Working knowledge of ServiceNow ITSM desirable

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.