Office Location: Addison, Texas Position Classification: Health insurance 401K Dental Position Purpose Technical Support Specialist will be responsible for the configuration, implementation, and maintenance of various technologies at a customer’s site. Will focus on the administration of server infrastructure to include servers and software applications. Will assess, identify, and install appropriate solutions to be integrated into the LAN/WAN operation and make recommendations for other solutions as needed. Education/Certifications: VM Ware (minimum 2 years experience with deployment – P2V experience) Exchange 03/07/10 Knowledge (minimum 5 years experience with deployment and migration) MCSE desired DNS/AD/DC Knowledge College Degree Desired Special Knowledge/Skills: Several years experience with all Windows Server platforms and other Server platforms with experience in directory services (Particularly in Server installation, Setup, and application management. Willing to travel to various customer sites on a daily basis. Exceptional attention to detail, analytical, and problem-solving skills. Background in messaging systems preferred. Must be literate in Windows operating systems. Ability to relate technical knowledge to non-technical clients. Knowledge of LAN/WAN configurations to include experience with Cisco routers & switches, internet firewalls, and wireless technology. Basic Windows skills. Experience in setting up and managing ALL versions of Exchange Server. Advanced hardware & software troubleshooting skills. Experience installing, configuring and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology. Strong familiarity with TCP/IP protocol and experience in DNS and DHCP. Knowledge of web-based application delivery tools, including IIS. Ability to communicate effectively with various levels of user personnel. Quality customer service skills, a VERY strong work ethic, and is a team player with the ability to work well independently. Above Average organization skills, excellent communication skills, and can demonstrate problem-solving skills and a willingness to listen and learn. Experience: Five or more years of server systems experience is preferred. Major Responsibilities and Duties: Design, planning, installation, documentation, and implementation of various LANs to include servers, routers, switches, and software applications. Develops, maintains, and monitors procedures for all server backups. Plans and coordinates the distribution of client/server software and service packs. Makes recommendations for new equipment, software, and services to purchase and works with various vendors for procurement. Perform on-site and remote technical support. Assist in the asset management of all hardware and software resources. Maintains excellent communication with all key stakeholders. Creates and maintains procedures and good technical documentation. Provides emergency on-call support. Designs and implements all security-related functions for Windows-based servers. Responsible for designing logging, audit reports, and reporting metrics. Responsible for maintaining warranty and maintenance contracts on all related hardware/software that reside on Windows servers. Oversees the maintenance of proper licensing for all software that resides on the servers. Develops and manages infrastructure environmental requirements for servers. Maintains server helpdesk knowledge base. Executes performance tuning on all servers Manages remote access to client servers. Equipment Used: Personal Computer Servers Networks Switches & Routers Working Conditions: Mental Demands/Physical Demands/Environmental Factors A large number of telephone calls and several tasks open simultaneously. Maintaining composure under pressure is a necessity at all times. After-hours and weekend work will be required for maintenance, upgrades, and installations.