About Us:

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Description and Requirements:

We are seeking an experienced Network Media Optimization Specialist with expertise in Enea Media optimization to join our dynamic team. The ideal candidate will have a strong background in media optimization configuration, management, and optimization, as well as proficiency in scripting and automation to enhance our network operations.

Key Responsibilities:

• Design, implement, and maintain Enea MO infrastructures
• Develop and enforce MO policies and procedures
• Perform regular audits and vulnerability assessments
• Troubleshoot complex network issues
• Create and maintain documentation for MO configurations and processes
• Develop scripts and automation tools to streamline firewall management and reporting
• Collaborate with cross-functional teams to ensure network security aligns with business objectives
• Stay current with the latest security threats and mitigation techniques

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in network security, with a focus on firewall management
• Advanced / excellent knowledge and understanding of:

- Unix / Linux

- Wireless Telecommunications

- Openstack Infrastructure

- OpenShift OpenWave

- Change Management

- Project Management

• Experience with packet capturing tools (e.g: NetScout, wireshark, etc)
• Understanding of protocols, including but not limited to: TCP/IP, UDP, HTTPS, Radius, LDAP
• Experience with HP hardware
• Great Knowledge of Cisco NEXUS 9k switches.

Preferred Qualifications:

• Experience with additional vendor platforms for MO
• Knowledge of cloud technologies
• Familiarity with DevOps practices and tools (e.g., Git, Jenkins, Ansible)

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team environment
• Self-motivated with a proactive approach to learning new technologies
• Capable of working under pressure and managing multiple priorities

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.