Provide network operations support and administration; monitor regional network infrastructure performance and the resolution of technical problems
Review and ensure all aspects of the infrastructure and service are monitored and that the regional level has clear visibility and awareness of possible service failures or gaps
Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
Recommend system modifications to improve service quality and stability. Develop good configuration best practices and guidelines
Ensure current configurations are documented clearly and accurately in Knowledge Base
Perform, monitor and audit configuration changes across critical regional devices or services, and ensure they are supported with authorised change requests
Assist with the implementation of agreed infrastructure changes, maintenance routines and component updates and upgrades
Highlight changes in the environment that may disrupt the service availability or integrity
Develop and share tested methods in remediating common or highly critical vulnerabilities
Requirements
Bachelor's degree or higher in Computer Science/Information Technology or relevant field
Minimum 2 years of relevant experience operating in a similar role
Must be Cisco Certified Network Professional (CCNP)
Strong network knowledge and hands-on experience in either Cisco ASA, Palo Alto, or Fortinet is required
Experience with Nexus, Cisco, Dell switches is a plus
Experience with Cisco firewalls, Meraki, and other appliances is a plus
Good communication and coordination skills with both internal and external stakeholders
Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
Has passion for technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills
May be required to provide on-call support
Amenable to work in Bonifacio Global City, Taguig or Mandaluyong City
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