We’re looking for a hands-on and customer-focused Network Engineer to join our Service Team. In this role, you’ll support the day-to-day operation and maintenance of our network infrastructure, assist with troubleshooting and service desk escalations, help deliver high-quality technical support across the business, and be responsible for routine changes with involvement in small scale project work.

This is a great opportunity for someone with a solid foundation in networking who is eager to develop their skills in a collaborative, service-oriented environment.

Responsibilities

Network Support & Troubleshooting

• Provide first and second-line support for network issues, including routing problems and firewall access.
• Investigate and resolve common network faults, escalating complex incidents to senior engineers or third-line support when necessary.
• Support VPN and remote access issues for end users, ensuring secure and stable connectivity.
• Respond to service desk tickets and incidents related to network services, following defined processes and SLAs.
• Assist with root cause analysis and resolution of recurring issues.

Monitoring & Maintenance

• Monitor network health and performance using monitoring tools (e.g., PRTG, SolarWinds), responding proactively to alerts and anomalies.
• Carry out regular maintenance tasks, such as firmware upgrades, network device reboots and patching of devices.
• Assist with reviewing and maintaining backups and failover readiness for network configurations.
• Participate in routine checks and ensure network uptime targets are met.

Network Configuration & Deployment

• Support the configuration, deployment, and testing of network hardware, including switches, routers and firewalls.
• Assist with moves, adds, and changes (MACs) for network infrastructure in office or datacentre environments.
• Contribute to small-scale rollouts or upgrades of network hardware and connectivity improvements.
• Support VLAN configuration, port security, and quality-of-service (QoS) adjustments under supervision.

Documentation & Reporting

• Maintain and update network documentation including topology diagrams, device configurations, asset registers, and IP address allocations.
• Document incidents, fixes, and known issues in service desk and knowledge base systems.
• Contribute to reporting on uptime, incident trends, and ticket resolution stats for internal review.

Security & Compliance

• Assist with the implementation and maintenance of network security measures (e.g., firewall rules, access controls, port management).
• Monitor for signs of potential vulnerabilities or unauthorised access attempts, escalating where appropriate.
• Support audits and security reviews by providing documentation and responding to internal requests.

Collaboration & Project Support

• Work with the wider infrastructure, security, and service desk teams on cross-functional initiatives.
• Participate in project tasks such as office fit-outs, cloud migrations, or network optimisation efforts.
• Attend internal meetings or planning sessions to stay aligned on network-related changes and service improvements.
• Provide input on ways to improve service delivery and end-user experience.

Minimum requirements of role

• 1–3 years of hands-on experience in a network support or infrastructure support role.
• Good understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, switching.
• Experience with common network equipment (e.g., Cisco, Juniper, Fortinet, Palo Alto or similar).
• Familiarity with monitoring and diagnostic tools (e.g., PRTG, Wireshark, SolarWinds).
• Strong troubleshooting skills and a methodical approach to problem-solving.
• Clear communicator with good documentation habits and a service-first mindset.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus but not required.
• Willingness to learn, grow, and support a range of technical challenges as part of a team.

Other points to note

• You must be a UK resident to apply for this role.
• Potential requirement for attaining SC and NPPV3 Clearance.

About Cloud Gateway

Cloud Gateway was founded in 2017 with a singular vision: Connect Anything to Everything Immediately.

Cloud Gateway was born from a shared frustration that networking was being left behind. Amongst the clamour to embrace cloud technology, little thought was being given to existing on-prem operations, and even less to the corporate network connecting everything together. Expensive vendor contracts, long lead times, and poor service are still prevalent in the telecommunications sector.

Cloud Gateway is a boutique MSP provider, combining best-of-breed technology with deep network and security expertise. We are the only tech-enabled MSP in the UK market, providing public and private sector customers with a platform to view and monitor their network and security infrastructure, along with the flow of data. Our connectivity and security solutions eliminate the bottlenecks that stifle innovation and digital transformation.

The business is experiencing rapid growth and plans to accelerate this success in 2025 and beyond. We have an ambitious product roadmap and are building a team that can execute our growth strategy.

We passionately believe that our people are the greatest asset we have. Everyone in the business has an important role to play and we’re committed to supporting the development and progression of all our staff.

Company values

We are looking for an individual that understands and reflects our core values, which are;

• Fearlessly Innovate
• Learn and Adapt
• Customer-centric Excellence
• Empowerment & Ownership