MUST BE LOCAL or Willing to be local to start the Contract.

We are unable to work with C2C or third parties and are also unable to provide sponsorship for this position.

The Network Surveillance Engineer, Network & Transport, Wireless NOC will be supporting 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor Transport & Networking equipment, creating & provide initial troubleshooting of 5G cell site incident tickets.

The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. You will be supporting the end-to-end monitoring and troubleshooting of the entire Network.

This position will be required to escalate complex issues and will determine root-causes for failure and develop corrective actions.

Responsibilities

• Provide ownership of end-to-end monitoring of Network & Transport equipment, as well as observability tool
• Drive Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own Market chat groups, initial troubleshooting & necessary support
• Support site monitoring/health checks following maintenance activities (CR’s)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPI’s & SLA.
• Work in close collaboration across multiple functions: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
• Own Trouble Tickets updating with all the technical details, and troubleshooting MOP’s & templates
• Ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >99.50%.
• Manage internal, external and customer incident escalations and follow-ups as well as process adherence.

Skills, Experience and Requirements

• Bachelor/Master's degree or equivalent.
• Minimum of 3-5 years' of telecom/wireless experience.
• Experience managing Network & Transport NOC shift environments and troubleshooting activities.
• Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations), and Network architectures, routing protocols such as IS-IS, BGP, MPLS, BFD, GNSS, PTP, CEF.
• Motivated to grasp higher-level technology issues and troubleshoot to resolution.
• Focused to work under pressure related to the scale of business impact and build strong working relationships internally and externally.
• Reliable, open and capable of working with minimum supervision.
• Flexible, analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
• Focused on being detail-oriented with strong organization skills.
• Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.