Responsibility:
1. Provide technical assistant and support to Ruijie Networks Co., Ltd ’s channel, System Integration (SI), Sub-Distributor and Distributor (Value Added Distributor - VAD)
2. Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of the services in those countries;
3. Develop Ruijie Networks Co., Ltd’ channel partner/system integration/distributor (VAD) support skill by managing and conducting Post Sales technical training (Certified Training)/workshop regularly;
4. Close collaborate with Ruijie Networks Co., Ltd 2nd Level (TAC) support team to address partner(s) and end customer support requests;
5. Collaborate with Ruijie Networks Co., Ltd’s R&D team to conduct new product feature and POC tests, help to release to the global market.
Requirement:
1. To have 3 Years technical experience on sales support, maintain of enterprise network products (any of) main stream vendors: Cisco Systems, Hewlett Packard Enterprise, Aruba, Ruckus, Huawei Enterprise, Juniper Networks and working in system integration or value-add distributor;
2. Strong responsibility and ability to integrated resource;
3. Able to speak and write English;
4. Technical skill on Switching, Routing, Wireless LAN, Network Orchestration/Integration are a must and additional skill on enterprise network software and server virtualization are added advantages;
5. Certified professional with (any of): CCNP/CCIE [Cisco Systems], ASE/Master ASE [HP Enterprise], Aruba Certified Mobility Professional (ACMP), HCNP/HCIE [Huawei Enterprise], JNCIP/JNCIE [Juniper Networks];
6. Have good interpersonal skill and able to communicate in all level.