Department: Broadband - NOC+

Location: Lubbock, TX

Description

We are now seeking an experienced and qualified individual to join our team as a Network Engineer I in our Lubbock, TX office. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities.





Responsibilities & Duties

• Proactively monitor and maintain customer network infrastructure.


• Create and manage tickets for network issues.


• Troubleshoot network and server problems.


• Document network configurations, processes, and troubleshooting steps.


• Perform routine maintenance and software upgrades on customer equipment.


• Escalate complex issues to appropriate resources.


• Communicate technical concepts clearly and concisely.


• Develop knowledgebase solutions for common issues.


• Work flexible shifts and participate in on-call rotation.


• Efficiently handle incoming/outgoing calls in a professional and knowledgeable manner.

Qualifications

Education:

• A bachelor's degree in computer/management information systems, engineering, computer science, or equivalent is required.


• Experience may be considered in lieu of a degree requiring a high school diploma or GED.

Experience:

• Experience with Layer 2 Ethernet switching, DHCP, DNS, and Linux command line.


• Knowledge of Ethernet switching, IP routing, VoIP, and general networking principles.


• 0-3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks (entry-level and experienced candidates welcome).

Skills:

• Ability to work in a fast-paced, team-oriented environment.


• Excellent problem-solving and analytical skills.


• Strong communication and interpersonal skills.

Additional Information

Work Schedule:

• Full-time, non-supervisory


• On-call required

Compensation:

JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with:

• A competitive salary and comprehensive benefits package


• Health Insurance (Medical, Dental, Vision)


• Retirement Plan – 401(k)


• Paid Time Off (vacation, sick leave, and holidays)


• Life and Disability Insurance


• A diverse, dynamic, and engaging work environment


• Ongoing training and educational opportunities


• Professional growth and development initiatives

At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally.

Travel:

• Occasional