About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About The Role

Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers.

Key Responsibilities

• Manage cloud and on-premises network architectures including hybrid cloud environments
• Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways
• Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols
• Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities
• Assist in planning and executing infrastructure changes following ITIL change management processes
• Participate in infra-audits, ensure compliance with standards, security policies, and best practices
• Analyze network and infrastructure performance, identifying potential areas for optimization
• Support major incident management (P1-P2), on-call support and post-incident reviews
• Implement corrective actions for recurring issues and document lessons learned
• Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis
• Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies
• Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability
• Coordinate with vendors for support requests, hardware replacements, and technical escalations
• Support escalations, collaborate with vendors and third-party service providers
• Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients
• Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members
• Support training initiatives to upskill team members on network and infrastructure technologies
• Foster a collaborative team environment, encouraging continuous improvement and professional development
  
  

Basic Qualifications

• BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree
• Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment
• Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL
• Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa
  
  

Preferred Qualifications

• Strong verbal and written English communication
• Strong interpersonal and presentation skills
• Willingness to work in a job that involves 24/7 operations
• Ability to work with minimal levels of supervision‍
  
  

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.