We are currently seekingFull Time Tier I/II Network Voice/Field Engineerwith a minimum of3years of hands-on experience.As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.Responsibilities:
Provide phone, remote and onsite support and remediation for network device issues
Troubleshooting and resolving customer system problems across a broad range of technologies; Network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
Telephony/VOIP experience
Provide remote and onsite installations of new software and upgrades
Provide remote and onsite installation of service Packs and security updates
Provide help desk support including analyzing and resolving end-user issues
Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues
Racking and stacking Cisco 2900, 3700, 3600, 3800, 4500, 6500 series switches
Upgrading firmware on Cisco switches
Tools for upgrading firmware on Cisco switches; TFTP and FTP server, thumb drive
Configuration of Cisco switches in command line via console and SSH
Working knowledge of power distribution units (PDU); Tripp-Lite, Raritan Power, APC; and power cord types; twist-lock L6-20, L6-30, C12, C13, C14
Working knowledge of uninterruptible power supply (UPS) units; Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30
Working knowledge of networked console servers; Tripp-Lite, Avocent
Working knowledge DNS and DHCP; What is a host record, reverse look-up zone, CNAME. What is a static IP address
Skills & Experience:
3+ years' experience in network engineering
Bachelor's degree
CCNA, A + and Network + certificationis strongly recommended
Project Management, Problem Solving
Understanding of Data Center environment
LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning
Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS.)
Cisco Routers, Cisco Switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP Addressing, IPSec VPN, Configuration of secure routing solutions, WLAN, LAN and WAN
Experience deploying and troubleshooting NAC for wired and wireless access preferred
Maintenance of Infoblox's DNS, DHCP, and IP address management (DDI) a Plus
Ability to troubleshoot jack activations, connection issues is a must
Must be able to use troubleshooting applications as fiber checkers, cable checking applications, slow response issues
Company OverviewFounded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, submit your resume today!
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