AG&E is an international structural engineering firm headquartered in Dallas, TX. Founded in 2004, AG&E has 7 offices across the US and one office in India. We are searching for a Network and Systems Administrator Level 1 to join our team in Dallas, TX.

Position Summary

Reporting to the IT Director, the Network and System Administrator Level 1 will join our IT team. The ideal candidate will be motivated and detail-oriented, providing foundational support for network systems, hardware, and software, ensuring smooth and efficient operations. This entry-level role is perfect for individuals eager to grow their networking, system administration, and IT troubleshooting skills.

Network Administration

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor, maintain, and troubleshoot network performance and connectivity issues.
• Assist in configuring and installing routers, switches, firewalls, and wireless access points.
• Ensure the security of network systems by applying updates, patches, and monitoring tools.
• Support users with VPN access, Wi-Fi issues, and other connectivity-related concerns.
  
  

System Administration

• Provide support for Windows operating systems.
• Manage user accounts, permissions, and passwords in Active Directory or similar systems.
• Assist with setting up and maintaining servers, workstations, and peripheral devices.
• Perform routine backups and system checks to ensure data integrity and disaster recovery readiness.
  
  

Technical Support

• Serve as the first point of contact for technical issues via helpdesk systems, email, teams, or phone.
• Diagnose and resolve hardware and software issues for end-users.
• Document IT incidents, solutions, and processes to contribute to the knowledge base.
• Train and support users in best practices for IT system usage.
  
  

General IT Operations

• Assist in maintaining inventory of hardware, software, and IT supplies.
• Collaborate with senior IT staff on larger-scale projects and implementations.
• Stay updated on emerging technologies and recommend improvements to current systems.
• Ensure compliance with IT policies, procedures, and security standards.
  
  

Minimum Qualifications (knowledge, Skills, And Abilities)

Educational, Experience, and Licensing Requirements

• Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications preferred (e.g., CompTIA Network+, CompTIA A+, Microsoft Certified: Fundamentals, or equivalent).
  
  

Technical Skills

• Basic understanding of TCP/IP, DNS, DHCP, and networking concepts.
• Familiarity with Microsoft Azure Entra, AWS, Windows Server, Active Directory, and Group Policy.
• Experience with common IT hardware (printers, desktops, laptops) and troubleshooting techniques.
• Basic knowledge of scripting languages like PowerShell or Bash is a plus.
  
  

Benefits

BENEFITS OF JOINING AG&E

• Competitive Salary
• 2 Bonuses Per Year
• Dental, Vision, Short-Term Disability, and Long-Term Disability benefits covered at no cost to the employee
• 19 days of time off per year
• 401(k) Match