Company Overview: Vital IT Network Services (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security. Job Description: As a Network Analyst Tier 3 at VINS, you will play a crucial role in ensuring the reliability and security of our clients' networks. You will be responsible for providing advanced network support, troubleshooting complex issues, and working closely with Tier 1 and Tier 2 teams to deliver superior service to our clients. Key Responsibilities: * Advanced Network Troubleshooting: Identify and resolve complex network issues, including routing, switching, and firewall configurations, to ensure optimal performance and uptime for our clients. Become the "go-to" person when it comes to anything related to the assigned client's environment. * Customer Onboarding: Assist in new customer due diligence assessments, onboarding, integration, and support. * Network Design and Optimization: Collaborate with Tier 2 and engineering teams to design, implement, and optimize network solutions that align with client requirements and best practices. * Security Management: Assist in maintaining and enhancing network security measures, including firewall rules, intrusion detection systems, and access controls, to protect client assets from security threats. * Client Communication: Act as a point of contact for Tier 2 analysts, client IT teams, and clients themselves, providing regular updates and ensuring clear and effective communication. * Documentation: Maintain accurate and up-to-date documentation of network configurations, changes, and incident resolution procedures to facilitate efficient troubleshooting and future reference. * Monitoring and Alerts: Use network monitoring tools to proactively identify potential issues and respond to alerts promptly, ensuring minimal network disruptions. * Escalation Support: Assist in Tier 2 escalations, providing guidance and expertise to resolve network incidents and issues effectively. * Continuous Improvement: Stay updated on industry best practices, emerging technologies, and MSP standards, and actively contribute to process improvements within the organization. Qualifications: * Bachelor's degree in Information Technology, Computer Science, or related field (preferred). * Relevant certifications such as Cisco CCNA/CCNP, CompTIA Network+, or equivalent. * Minimum of 5 years of experience in network administration, troubleshooting, and support. * Proficiency in network technologies, including routers, switches, firewalls, and VPNs. * Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. * Ability to manage several projects simultaneously from design to implementation. * Strong understanding of network protocols, IP addressing, and subnetting. * Ability to create accurate network diagrams and documentation for design and planning network communication systems. * Excellent problem-solving and analytical skills. * Effective communication and interpersonal skills. * Ability to work well in a collaborative team environment. * Willingness to participate in an on-call rotation for after-hours support. If you're a skilled Network Analyst with a passion for tackling complex network challenges and delivering exceptional service to clients, we encourage you to apply and become part of our talented team at VINS. Join us in shaping the future of managed network services.