12 Month Contract to Hire

Onsite in Melbourne, FL

$28/hr-$31/hr

Required Skills & Experience

• 2+ years of professional experience Experience with Network Management Systems and tools.
• Experience with SQL data base and MS Excel.
• Previous call center experience maintaining high service levels in a demanding customer support services environment.

Nice to Have Skills & Experience

• MetaSolv experience

Job Description

A client of Insight Global is looking for an Operations Maintenance Coordinator with telecom experience to join their team in Melbourne FL. This position will be responsible for speaking with various telecommunications companies and taking messages from carriers to help coordinate maintenance work.

Additional responsibilities include:

• Provide change management coordination and scheduling support for large private communications network.
• Serves as the focal point for all planned maintenance activities.
• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
• Position requires strong attention to detail and adherence to policies and procedures.
• Interacts directly with internal and external customers to schedule planned maintenance events.
• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events