Technical/Functional Skills Knowledge on routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue. Experience Required 1. Excellent experience in monitoring large and complex enterprise network. 2. Clear understanding of OSI layer. 3. Knowledge on LAN/WAN/WLAN/ Cisco unified call manager 4. Running different monitoring command on routers, switches, Cisco Unified communication manager and WLAN controllers in a production environment. 5. Familiar with different WAN technology like, MPLS, IPSec VPN, DMVPN, Dark fiber, SD-WAN, and understanding of Cisco IOS, ASR and ISR routers. 6. Monitoring Experience of Cisco Nexus (7000, 93000, 55xx and 2xxx) and Cisco 65xx, 45xx, 3xxx,29XX, Cisco IE-4010-4S24P series switches. 7. Monitoring experience of Cisco 8500 series, 5500 series Wireless Lan Controller 8. Monitoring experience of Cisco ASA, firepower and FortiGate firewall. 9. Monitoring experience of F5 BIG IP LTM, GTM, ASM, and vCMP setup in F5 Viprion 10. Monitoring experience of Cisco voice gateway and unified communication manager 11. Familiar with OSPF, EIGRP and BGP routing protocols; PIM multicast, TCP/IP, VLSM and ACLs. 12. Experience in operating different monitoring tool like Solarwinds, Telenium Spectra, Service now and Netcool. 13. Familiar with different network/fiber cables and fiber connector types. 14. Clear understanding of microwave/fiber devices. 15. Strong customer service focus 16. Manage and guide the team, interface with Customer and handle the Escalation management 17. Excellent communication skills. Must be able to clearly interact with customer, understand the requirements and communicate with the offshore team. Must be able to participate and represent the team in Change and Incident Management meetings. 18. Responsible for identification and assisting in mitigation of risks and vulnerabilities 19. Ability to work under pressure in a fast-paced environ.ment 20. Handle the Vendor Management 21. Experience on incident handling and escalate to co rrect time if required. 22. ITIL V4 Framework 23. Good Technical Communication and documentation 24. Awareness of industry's latest technology trends and applications 25. Ability to think strategically 26. Very strong client-facing and communication skills Roles & Responsibilities · Hands-on experience in supporting Network Operations Center * Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets. * Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages. * Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution. * Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units' systems for outages to SCADA connectivity. * Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams. * Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites. * Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines. * Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues. * Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams. * Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites. * Service Provider Telecom team at on site will be operating out of AEP NOC Location(s) in Ohio. * Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols. * Document and update training material found in Knowledge Base articles in ServiceNow and on the team's web site. * Attend Production Review and Change Advisory Board (CAB) meeting (Daily) * Support sustainability of security control framework and audit management processes Generic Managerial Skills Must be able to clearly interact with customers, understand the customer's requirements. Interact with team lead and other team members to improve support quality Salary Range: - $60,000 to $68,000 a year