Responsibilities

• Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine
• Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine
• Data Center staging, deployment, and logistics/asset management support - Basic/Routine
• Site builds & refreshes, while meeting current quality standards- Basic/Routine
• Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting- Basic/Routine
• Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine
• Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine
• Ability to terminate Cat 6 cabling- Basic/Routine
• Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in
• Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in
• Troubleshoot and escalate incidents and problems- Basic/Routine
• Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine
• Provide status reports on active or resolved issues -Participates in
• Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine
• Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine
• Experience with power distribution units (PDUs), load management - Basic/Routine
• Familiar with NEMA and IEC power connectors- Basic/Routine
• Familiar with Data Center containment solutions- Basic/Routine
• Work with others to update and document procedures -Participates in
• Write, and maintain, detailed site reference documentation -Participates in
• Cognizant of Data Center Safety Standards - Basic/Routine
• Lift equipment weighing 50 lbs. - Basic/Routine
• Perform other tasks or duties as assigned or based on need- Basic/Routine
  
  

Qualifications – Knowledge, Skills, And Abilities

• Intermediate Data Center / IT Operations experience
• Software & Hardware tools utilized to perform day to day Data Center functions
• Knowledge of LAN/WAN topologies, protocols, and standards
• Must exhibit excellent communication and grammatical skills
• Demonstrated analytical and problem-solving skills
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)
• Familiar with network cabling (types, distance limitations, testing, connectors, handling)
• Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
• Familiar with server hardware and components
• Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
• Familiar with datacenter design in relation to heat dissipation and air flow
• Meticulous and obsessive about organized cabling
• Detail oriented and organized
  
  

Desired

• Bachelor’s degree in information technology or the equivalent combination of training, education, and experience
• Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues
• Advanced research, analytical, and problem-solving skills
• Knowledge of the organization's operations
  
  

Skills: power distribution units management,hardware troubleshooting,preventative maintenance,maintenance,communication skills,inventory control,data center,lan/wan topologies,network installation,out-of-band management,data center staging,server installation,troubleshooting,fiber and copper cable testing,data center safety standards,wan/lan,problem-solving skills,analytical skills,cable installation,cat 6 cabling termination,cabling,electrical standards,optical transceivers