At Simple Helix our mission is to simplify technology for our customers. We are a world-class datacenter, a leading MSP, and hosted cloud provider for our customers. We’re currently seeking a talented individual to join our network team as a network administrator. The ideal candidate is highly organized, driven to excel and is highly skilled across several technical domains.  

Objectives:

• To provide an excellent customer service experience while supporting the customer’s network devices like firewalls, switches, VPN, and wi-fi devices.
• Ensure that customer’s network devices are kept up to date with firmware patches.
• Ensure that customer’s network configurations are in line with the latest industry best practices to support availability and security goals.
• Supporting Simple Helix’s internal corporate network infrastructure.
• Support Simple Helix’s core mission objectives.

Responsibilities:

• Configuring customer network devices to provide a reliable and secure network.
• Proactively maintaining and updating network devices and configuration for Simple Helix corporate and customers.
• Creating baseline configuration templates for customer networks and normalizing customer network configuration.
• Maintaining documentation regarding customer networks.
• Assist senior Simple Helix team members, consultants, and customers with on-site services as needed.
• Respond to Simple Helix or customer incidents as needed.
• Assist with customer site surveys to determine wi-fi placement and recommend cabling placements.
• Assisting with cable pulls and installation at the Simple Helix datacenter.
• Research and implement automation tools to streamline repetitive tasks.

Requirements/Qualifications:

• Excellent communication skills as this will be a customer facing role
• Ability to provide on-site services for customers
• In depth knowledge related to SMB network equipment such as firewalls, switches and wi-fi access points
• Solid understanding of networking principles and best practices
• Experience working inside of compliance frameworks like NIST, CMMC, SOC
• Experience with configuration frameworks like STIG
• 1-3 years of network administration to include firewall administration
• Network+ certification
• Proven experience managing Juniper, Fortinet, Cisco or other mainstream network infrastructure
• 1-3 years of customer service experience
• Experience in an MSP and/or an Agile environment is a plus