Response and Resolution

• Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• Participate in communities with peer delivery roles.
• Develop specific technical and professional proficiency to enable you to understand and resolve customer issues through training and readiness.

Product/Process Improvement

• Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Required:

• Programming experience with C, C++, or C#.
• Programming experience with an IDE such as Visual Studio.

Preferred:

• Network tracing and API call experience.
• Gaming development experience
• Experience in a customer-facing service role in any capacity.
• BS Degree in computer science, or equivalent working experience.