Responsibilities:

• Responsible for the overall operations of all HES stores across Saudi Arabia, establishing standard operating procedures.
• Lead and manage sales target setting, sell-out target achievement, and inventory management for all HES stores in Saudi Arabia, taking accountability for business and operational results.
• Develop display standards and guidelines for experience stores, ensuring effective execution at store level.
• Manage personnel within the experience store system, taking responsibility for capability development of HES store staff across regions.
• Collaborate with local employees to identify consumer touchpoints and enhance the HES customer experience.

Experience Store Operations:

• Oversee daily operations and management of multiple high-end smartphone experience stores.
• Develop and implement store operation standards, including customer service, staff management, visual merchandising, and product display.
• Mentor and support store managers in improving store performance, customer engagement, and team management.
• Drive foot traffic to stores through localized offline marketing activities and events.
• Support in-store promotions, new product launches, and community engagement initiatives.
• Establish and improve staff training programs to enhance service quality and sales capability.

Online New Media Operations:

• Manage and operate social media channels (Instagram, Facebook, TikTok, X) to drive customer interest and store visits.
• Plan and execute online-to-offline (O2O) marketing campaigns tailored to local culture and preferences.
• Create attractive and localized content, including posts, short videos, and online ads to increase brand exposure and store traffic.
• Track and analyze social media data to continuously optimize strategies.
• Coordinate with the marketing team and store teams to synchronize online promotions with in-store events.

Requirements:

• Bachelor’s degree or above in any major.
• Minimum 3 years of experience in multi-store management for branded mobile phone experience stores or large retail chain stores; prior experience as a store manager is a strong plus.
• Proficiency in operating online new media platforms.
• Fluent in both English and Chinese, able to use both as working languages.