Now Hiring: MSP Support Engineer (Level 2+) (MSP Experience Required) | $65K–$75K + $500 Monthly Bonus | Hybrid Flexibility

Are you a skilled Support Engineer with MSP experience looking for your next big move? Do you thrive in fast-paced, client-facing environments where every day brings a new challenge?

We’re an established, high-performing Managed Service Provider serving clients across the Chicagoland area — and we’re growing fast. With consistent year-over-year growth in both team size and revenue, we’re ready to welcome a driven and well-rounded Level 2 / 2.5 Support Engineer to join our team.

Responsibilities:

• Provide top-tier support through our service desk via phone, web portal, or email
• Troubleshoot and resolve Level 2+ technical issues (remote and onsite)
• Provision hardware, software, and accounts for new users
• Administer Active Directory, DNS/DHCP, O365, and file/print services
• Perform system maintenance, software installs, antivirus updates, and endpoint protection
• Maintain workstations, printers, and peripherals
• Deliver consistent customer service and tech solutions that keep clients running smoothly

Requirements:

• 3+ years of MSP experience (non-negotiable)
• Office 365 administration experience
• Hands-on experience with Windows 7, 10, Server 2008–2016, and Mac OS
• Basic understanding of networking devices (firewalls, switches, etc.)
• Familiarity with RMM/PSA tools (Kaseya, Autotask a plus)
• Strong troubleshooting skills and professional communication
• Valid driver’s license for client site travel
• CompTIA A+ / Network+ preferred

Benefits:

• Competitive Salary: $65,000–$75,000 based on experience
• Monthly Bonus: Earn an additional $500/month
• Benefits: Health, dental, vision
• After 90 days: Hybrid model — approx. 50% remote, 50% onsite at client sites
• Mileage reimbursement for client travel
• People-first culture that values team collaboration and autonomy
• Clear path to advancement — we promote from within
• Supportive environment with ongoing training, mentoring, and certifications

Ready to level up your career in a growing MSP where your skills make a direct impact?