At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Job Title: Technical Business Analyst

Job Summary

As a Technical Business Analyst, you will gather and document business and technical requirements, support project teams, and act as a liaison between stakeholders and development teams in the insurance domain. You’ll work on identifying process improvements and ensuring technology alignment with business goals.

Minimum Degree Required (BQ)

Bachelor’s Degree

Degree Preferred

Bachelor’s Degree in Business Administration, Information Systems, or related field

Required Field(s) Of Study (BQ)

N/A

Preferred Field(s) Of Study

Business, Information Systems, or related discipline

Minimum Year(s) Of Experience (BQ)

Minimum of 2 years as a Business Analyst

Certification(s) Preferred

CBAP/IIBA (optional)

Job Responsibilities

Gather and analyze business and technical requirements

Document use cases, process flows, and system specifications

Liaise with stakeholders and technical teams

Understand SDLC and support solution delivery

Use tools like JIRA, Confluence, and Visio

Required Skills And Qualifications

Knowledge of commercial insurance and TPA processes

Strong requirement gathering and documentation skills

Effective communication and stakeholder engagement

Understanding of SDLC phases

Experience with business analysis tools

Preferred Knowledge/Skills

Familiarity with Agile/Scrum methodologies

Basic knowledge of testing and validation

Strong presentation and facilitation skills