Brickendon Consulting is an award-winning management and technology consultancy, specializing in delivering complex change in highly regulated environments.

The firm is divided into four practices focused on

• Strategy & Advisory
• AI & Data
• Business Consulting
• Digital & Technology

It was founded in 2010 with the aim of providing real, lasting transformational change to clients. We have grown rapidly and now have offices across the UK, Europe, the US, the UAE and India. Our people are intelligent and focused high achievers, with an average of 10 years’ industry experience.

We are currently seeking an MS Dynamics Solution Architect for one of our banking clients.

✅Work location: Kraków

✅Work setting: 6-8 days per month from the office

✅Contract: B2B

Key Responsibilities

• Collaborate with business analysts to gather requirements and provide technical design guidance for major Microsoft Dynamics 365 (CME) projects.
• Lead discussions with business and technical stakeholders to define requirements and present tailored solutions using Dynamics 365 and related tools.
• Design and implement scalable solutions within Dynamics 365, including Customer Engagement, Interactive Service Hub, Field Service, and Portals.
• Determine when to use standard platform features versus custom development, and clearly communicate rationale to technical and non-technical audiences.
• Support the implementation team by contributing to scope, technical design, planning, and delivery of solutions.
• Guide and support project teams during implementation to ensure alignment with solution architecture and business goals.
• Create and review technical and functional design documents aligned with industry best practices.
• Explain complex solution components clearly to both technical teams and business stakeholders.
• Participate in client meetings, lead technical discussions, and document key actions and outcomes.
• Assist with D365 cloud upgrades and provide support during rollout.
• Occasionally contribute to effort estimates and solution designs for proposals and SOWs.
• Support customization and configuration of D365 solutions during implementation.

Knowledge and Experience

• 3+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement applications and related processes.
• Experience with additional Dynamics modules is a plus (e.g., Field Service, Sales & Marketing, Customer Service).
• 5+ years of total project experience, including at least 3 years in a consulting role.
• Professional certification in Microsoft CRM or willingness to obtain one within an agreed timeframe.
• Strong knowledge of Dynamics 365 core apps: Sales, Marketing, Field Service, Project Service Automation, Portals, and Voice of the Customer.
• Proven experience implementing and customizing Dynamics/D365 solutions.
• Ability to design innovative, scalable solutions that streamline and automate business processes.
• Proficient in building forms, views, dashboards, and workflows in D365.
• Experience working with Dynamics SDK and tools like XRMToolbox.
• Skilled in writing functional and technical specifications, including for integrations and data migration.
• Solid understanding of CRM APIs (REST/ODATA, SOAP) and D365 architecture.
• Programming experience in .NET, C#, JavaScript, and SQL Server.
• Knowledge of Azure cloud services and experience integrating with Azure components.
• Familiarity with CI/CD tools and practices (e.g., Jenkins, GitHub, Nexus).
• Experience with infrastructure automation tools (e.g., Terraform, Ansible, Puppet) and containerization (e.g., Docker, Kubernetes).
• Comfortable working with collaboration tools like Jira and Confluence.
• Nice to have: experience with Power BI, Dynamics Portals, Azure SQL, SSIS or other ETL tools.
• Understanding of financial services industry and ability to translate business needs into IT solutions.
• Strong written and verbal communication skills; able to influence stakeholders and present ideas clearly.