Company Description

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Role Description

This is a full-time on-site role for a Microsoft Office 365 Support Engineer. Located in Boca Raton, FL, the Support Engineer will be responsible for providing technical support and troubleshooting for Microsoft Office 365 products and services. Daily tasks include addressing customer queries, diagnosing and resolving technical problems, and ensuring optimal performance of Office 365 applications. Additional responsibilities may include creating user guides, performing system maintenance, and assisting with Office 365 integrations and updates.

Qualifications

• Proficiency in Communication and Customer Service skills
• Experience in Administrative Assistance and Office Administration
• Basic understanding of Accounting principles
• Strong technical skills and familiarity with Microsoft Office 365 products
• Problem-solving abilities and attention to detail
• Ability to work independently and in a team environment
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are a plus