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We are seeking an experienced Subject Matter Expert (SME) Trainer with in-depth knowledge of Microsoft Dynamics 365 modules, covering both ERP and CRM domains. The ideal candidate will deliver training sessions for certification courses, including:
CRM Modules:
MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
MB-210: Microsoft Dynamics 365 Sales
MB-230: Microsoft Dynamics 365 Customer Service
MB-240: Microsoft Dynamics 365 Field Service
MB-280: Microsoft Dynamics 365 for Marketing
ERP Modules:
MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
MB-310: Microsoft Dynamics 365 Finance
MB-330: Microsoft Dynamics 365 Supply Chain Management
MB-335: Microsoft Dynamics 365 Supply Chain Management Functional Consultant Expert
MB-800: Microsoft Dynamics 365 Business Central Functional Consultant
Key Responsibilities:
Deliver Training: Provide engaging and interactive training sessions for Dynamics 365 ERP and CRM certification courses.
Develop Course Material: Create, update, and maintain training materials, presentations, and hands-on lab exercises.
Assess Learner Progress: Evaluate learners' understanding through assessments and provide constructive feedback.
Support & Mentorship: Act as a mentor to learners, guiding them through certification preparation and practical applications.
Stay updated: Keep abreast of the latest updates and features in Dynamics 365 and adapt training content accordingly.
Tailored Training Solutions: Customize training programs to meet specific client or organizational needs.
Qualifications:
Certifications:
Relevant Microsoft Dynamics 365 certifications, including those listed above.
Experience:
Proven experience as a trainer or instructor in Dynamics 365 ERP and CRM modules.
Practical experience in implementing and managing Dynamics 365 solutions.
Skills:
Excellent presentation, communication, and instructional design skills.
Ability to simplify complex concepts for learners with varied skill levels.
Strong problem-solving and analytical abilities.
Preferred:
Experience in training delivery through both virtual and in-person settings.
Familiarity with e-learning platforms and digital training tools.
Experience in consulting or project implementation in Dynamics 365 environments.