e&e is seeking a Microsoft CE CRM Developer for an onsite contract opportunity in Harrisburg, PA!

We are seeking a Microsoft CE CRM Developer to support the delivery and ongoing enhancement of a cutting-edge Unified Back Office Solution (UBOS). UBOS is designed to transform customer engagement through an integrated platform encompassing multiple communication channels including web, mobile, chatbot, IVR, and social media. The successful candidate will play a critical role in the implementation of Microsoft Dynamics 365 CE and integrations with Contact Center applications, self-service portals, ERP systems, and payment gateways.

Responsibilities:

• Configure and develop Microsoft Dynamics 365 CE solutions based on Agile backlog tasks.
• Collaborate with project managers, technical leads, and stakeholders to ensure timely and successful delivery.
• Support the definition and documentation of functional requirements, particularly for system integrations.
• Configure key Dynamics 365 Customer Service features, including Omnichannel channels, workstreams, and unified routing.
• Ensure seamless integration and optimal performance across CRM, Contact Center, ERP, and payment gateway systems.
• Promote user adoption through training, change management, and continuous support.
• Identify areas of improvement and implement enhancements to optimize user experience and system functionality.
• Align customizations and integrations with functional and technical requirements.
• Operate within CI/CD pipelines and Application Lifecycle Management (ALM) best practices.
• Build and maintain productive relationships with internal teams, business stakeholders, and external vendors.
• Participate in and lead project activities related to enterprise system development.
• Utilize a variety of software tools to perform assigned tasks and duties.
• Comply with organizational policies, procedures, and standards throughout the program lifecycle.

Requirements:

• Proven experience configuring and supporting Microsoft Dynamics 365 CE, including Customer Service and Omnichannel capabilities.
• Strong understanding of Contact Center applications, self-service portals, ERP (e.g., SAP), and payment gateway integrations.
• Familiarity with Agile development methodologies and backlog management.
• Hands-on experience with CI/CD pipelines and ALM practices.
• Strong communication, collaboration, and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience supporting change management and end-user training efforts is a plus.
• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred; equivalent experience considered.