The Intersect Group is partnered with our client in Irving to find 2 Merchant Onboarding Specialist who will be the internal liaison for activation and onboarding of new merchants into the delivery platforms. This person will handle handling the onboarding of other stores / restaurants to have their products delivered through the client’s delivery platforms.

Contract: 12 months

Location: Irving (75063) – onsite 5 days a week

Schedule: 5 days onsite is required

Summary

This person will be working with various teams such as IT, driver dispatch, etc. to get everything set up properly. They will also be ensuring they have the right onboarding information, tax ID's, logos, menu items, and running point on a Day One Launch. After the launch, they will continue to be the main POC for progress and timeline updates. Growth opportunities with this role. Move into other areas of the company such as brand management, customer success, etc.

Needed:

Looking for those who have been either: Account Manager, Customer Success Manager, Brand Success Manager, Associate Partner within the food services/restaurant/retail/hospitality industry

Experience working with outside vendors

Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.

Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.

BS Degree

Preferred:

Experience working with 3rd party delivery platforms such as Door Dash, Uber Eats, Shipped, Grubhub, Seamless, Postmates, etc. They do not have to have worked for these companies but worked with them in the food service industry to deliver their products.

Duties:

Onboarding and Training:

• Educate and guide new merchants through the onboarding process, ensuring all required documentation and compliance requirements are fulfilled.
• Lead virtual training sessions to help partners effectively navigate and utilize our platform.
• Tailor onboarding materials and training sessions to address the unique needs of partners in both existing and emerging markets, taking into account regional preferences and regulatory requirements.

Regional Specialization:

• Act as the primary point of contact for merchants within assigned regions, offering localized, market-specific support and insights.
• Analyze and respond to regional market dynamics, culinary trends, and regulatory conditions to help partners enhance their offerings and streamline operations on our platform.

Relationship Management:

• Build strong, long-term relationships with merchants by providing ongoing support and guidance throughout the onboarding phase.
• Maintain consistent communication and rapport with merchants until they are successfully transitioned to the Customer Success team.
• Serve as a liaison between merchants and internal departments (e.g., technical support, marketing, operations) to ensure smooth issue resolution and effective cross-functional collaboration.

Feedback and Improvement:

• Gather feedback from partners throughout and after the onboarding process to identify opportunities for improving onboarding strategies and platform functionality.
• Work closely with the Merchant Onboarding Lead and fellow Onboarding Specialists to continuously enhance onboarding practices and materials, incorporating partner input and adapting to changing market demands.

Market Expansion Support:

• Support the identification and onboarding of prospective merchants in new cities, aiding the expansion and growth of our marketplace.
• Share market-specific insights and feedback with the expansion team to help address challenges and capitalize on new opportunities.