Position Summary: Provides direct and indirect patient care under the direction of a RN or LPN/LVN. Provides for the personal care and comfort of psychiatric patients. Provides a safe, clean environment. Participates in performance improvement and continuous quality improvement (CQI) activities. Position Responsibilities: Clinical / Technical Skills (40% of performance review) * Performs and records patient vital signs, intake and output; notifies RN of any changes. * Continuously observes patients' behavior, mental status and activities, notifies RN of any changes or unusual occurrences. * Demonstrates the ability to identify behaviors that require intervention. * Escorts patients when leaving the unit for activities, meals, visitation, and scheduled tests. * Able to perform patient safety checks at scheduled times, documents appropriately. * Able to assist with restraint (physical hold) of a patient, placing a patient in seclusion under the direction of the RN and utilizing CPI techniques and adherence to policy and procedure. * Demonstrates the ability to set limits for patients and other de-escalation techniques. * Documentation meets current standards and policies. * Answers the telephone in a professional manner, directs calls appropriately, takes messages. * Operates equipment safely and correctly * Orients patients to the unit, takes admission vital signs and records on the Nursing Assessment Form and/or the EHR. * Participates in treatment team meetings. Communicates appropriately and clearly to the Nurse Manager, RNs therapists and physicians. * Perform 15-minute observation rounds and documents appropriately. * Assists in the orientation of new staff members. * Assists with therapeutic educational groups under the direction of the RN or Director of Clinical Services. * Responsible for one-on-one observation and constant visual observation for high-risk patients. * Responsible for assisting patients needing additional care related to medical needs. * Monitors patient's compliance with pre- and post- procedure instructions, including ECT instructions, under the supervision of the RN. * Provides general nursing care, i.e., transferring patients, assisting with ADLs, meals. * Performs other duties as assigned. Safety (15% of performance review) * Strives to create a safe, healing environment for patients and family members * Follows all safety rules while on the job. * Reports near misses, as well as errors and accidents promptly. * Corrects minor safety hazards. * Communicates with peers and management regarding any hazards identified in the workplace. * Attends all required safety programs and understands responsibilities related to general, department, and job specific safety. * Participates in quality projects, as assigned, and supports quality initiatives. * Supports and maintains a culture of safety and quality. Teamwork (15% of performance review) * Works well with others in a spirit of teamwork and cooperation. * Responds willingly to colleagues and serves as an active part of the hospital team. * Builds collaborative relationships with patients, families, staff, and physicians. * The ability to retrieve, communicate, and present data and information both verbally and in writing as required * Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word. * Demonstrates adequate skills in all forms of communication. * Adheres to the Standards of Behavior Integrity (15% of performance review) * Strives to always do the right thing for the patient, coworkers, and the hospital * Adheres to established standards, policies, procedures, protocols, and laws. * Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence. * Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources. * Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership * Exemplifies professionalism through good attendance and positive attitude, at all times. * Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws. * Ensures proper documentation in all position activities, following federal and state guidelines. Compassion (15% of performance review) * Demonstrates accountability for ensuring the highest quality patient care for patients. * Willingness to be accepting of those in need, and to extend a helping hand * Desire to go above and beyond for others * Understanding and accepting of cultural diversity and differences Qualifications Education * Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification. * Preferred: Some college classes. Certified Nursing Assistant certification * Maintains education and development appropriate for position. * May substitute experience for education Experience * Required: Previous experience in a healthcare setting * Preferred: One (1) year of experience as a behavioral health technician * May substitute education for experience