Our diverse and dynamic team enjoys competitive compensation packages and leadership opportunities for each team member. We seek creative and passionate individuals who will uniquely add to the Chamber’s mission of making the San Diego region the best place to live and work. If interested in joining our team, please take a look at the following positions and submit your cover letter and resume to Dana Stafford, Executive Director of Operations & Human Resources, at [email protected]. LEADERSHIP PROGRAM COORDINATOR Job Summary The Leadership Program Coordinator is responsible for the implementation of LEAD San Diego’s leadership programs including but not limited to Advance, Impact, and Influence. This role collaborates with internal Chamber teams to promote and enhance the impact of Chamber and LEAD initiatives. Key responsibilities include program management, promotion and evaluation, marketing and outreach, community recognition, and event management. Please send a resume & cover letter to [email protected]. Department: LEAD San Diego Reports to: Executive Director, LEAD San Diego Salary Range: $50,000 – $75,000, dependent upon experience Essential Duties and Responsibilities Program Management Plan, manage and implement day-to-day operations of three leadership programs Identify, outreach to and secure speakers, refining topics that coincide with contemporary public policy and topical issues affecting our greater region Secure venues, process contracts and invoices. Ensure all payments are processed in a timely manner Work with venues/hosts to ensure smooth execution of program logistics, including A/V, program supplies, appropriate background checks and handle special requests by hosts or presenters Communicate with speakers and secure supporting materials (PowerPoints, handouts, etc.) Review and update monthly session surveys and post-program evaluations. In collaboration with the Executive Director, analyze results to support strategic planning and program improvement Manage and track sponsor deliverables and trade agreements and provide necessary updates to sponsors Document and provide day of program social media content Manage marketing needs for program recruitment Manage the marketing and collateral process for applicant recruitment, including working with comms/marketing team to create promotional flyers and develop social media promotional plans and posts Make necessary website updates to reflect current status of programs Plan, draft, and edit content for LEAD newsletters and emails and provide relevant content for Chamber newsletters and emails Manage all communications for program participants Review, update, and post applications in Salesforce, ensuring accurate data entry, timely updates and proper application tracking for invoices, scholarships and enrollment status Manage end-to-end application processes, including receiving and vetting applications, reviewing, coordinating and scheduling interviews and serving as main point of contact Develop and provide comprehensive orientation materials for program participants, including schedules, tuition payments, and pre-enrollment requirements Request and track invoices for program tuitions and work in collaboration with Finance team to ensure timely processing of payments Provide day-of program details to applicants in advance of program dates Provide all program follow up communication, including photos, reports and presenter slides, etc. Provide promotional emails and materials when appropriate Database Management Evaluate and enhance database procedures related to alumni and program management Monitor information about alumni, prospects, and program participants from media, magazines and provide updates in the database Board Communication and Support Assist in the preparation and logistics for LEAD Board and Executive Committee meetings Including creating and distributing board packets, taking and distributing meeting minutes, managing calendar invites and assisting with meeting logistics Maintain and update the board roster and assist in tracking board engagement Community Partners and Leader Recognition Support Executive Director in developing relationships with partner organizations, speakers and community leadership development issues In partnership with Executive Director, track sponsorship deliverables and trade agreements Support Executive Director in coordinating communication with honorees, honoree guests, presenters and other key stakeholders for Visionary Awards Manage scheduling of Visionary Award honoree videos Support Events team with day of set up and coordination for Visionary Awards Qualifications and Requirements: Bachelor’s Degree or equivalent strongly preferred 2-3 years’ experience in program management for educational, public affairs, or nonprofit organization(s) is preferred Outstanding communication and interpersonal skills, including tact and professionalism in dealing with staff and the public Strong customer service orientation Experience with general event planning and execution preferred Willingness to learn and problem-solve in a changing environment Excellent organizational skills, time management and attention to detail Comfortable using social media for promotional purposes Experience with non-profit boards a plus Familiarity with the LEAD and the San Diego business community a plus To apply, please email resume and cover letter to Dana Stafford, [email protected]. MEMBER RELATIONS MANAGER Job Summary The Member Relations Manager (MRM) is responsible for promoting the benefits of membership within the San Diego Regional Chamber of Commerce in order to recruit new members, cultivate relationships with existing members and increase the level of member engagement to facilitate membership upgrades and sponsorships. Please send a resume & cover letter to [email protected]. Department: Membership Sales Reports to: Executive Director, Membership FLSA Status: Exempt Essential Duties and Responsibilities Perform active outreach to businesses in the San Diego region to communicate the San Diego Regional Chamber of Commerce value proposition in order to develop new memberships with the Chamber. Research prospects for new membership through databases, telephone, electronic and personal contact. Proactively seek referrals from client base and follow up on all leads that are assigned from web inquiries, call-ins and visits to the Chamber’s offices. Maintain active relationships with assigned members to encourage participation in Chamber activities in order to maximize the value of their membership and encourage renewal on an annual basis. Follow up on past due membership collections on existing accounts as well as for accounts assigned by the Executive Director, Membership. Draft correspondence and prepare and send out Chamber information to potential members and existing members. Responsible for achieving monthly, quarterly and annual revenue goals. Heavy emphasis on outbound communication and business development to attract new clients, with weekly and monthly contact goals. Proactively seek upgrades from current members. Maintain detailed account records in Salesforce.com for all activity with assigned accounts and ensure that all information related to the account is updated on a regular basis. Coordinate with various departments as necessary to fulfill membership benefits. Help to facilitate growth of Business Alliance Groups and other programs through sales process and member follow through. Join and regularly attend at least one Business Alliance Group monthly. Attend and participate in Chamber and other events, as requested. Responsible for abiding by the sales team’s “Standards and Procedures”. Ensure that new members are accurately included in the 30-day communication cycle. Participate in weekly membership sales meeting. Keep membership information current and accurate whenever possible by communicating with members and making appropriate database corrections. Increase membership retention by improving relationships with customers and facilitating the fulfillment of their membership needs. Other duties and responsibilities as assigned. Qualifications and Requirements Bachelor’s degree preferred. 3-4 years of sales experience in B2B or membership environment with demonstrated record of achieving assigned sales goals. Participation in member events and meetings that sometimes occur in the evening. Proficiency with MS Office and preferred exposure to a relational or customer relation management database. Excellent written and verbal communication skills, to include exceptional phone communication skills. Bilingual in Spanish highly preferred. Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public. Perform basic mathematical computations. Possess strong public speaking and presentation skills. Ability to write business correspondence and other documents. Ability to prioritize multiple tasks and project deadlines. SDRCC INTERNSHIP PROGRAM The San Diego Chamber of Commerce offers several unpaid internships within our MEMBER RELATIONS MANAGER Job Summary The Member Relations Manager (MRM) is responsible for promoting the benefits of membership within the San Diego Regional Chamber of Commerce in order to recruit new members, cultivate relationships with existing members and increase the level of member engagement to facilitate membership upgrades and sponsorships. Please send a resume & cover letter to [email protected]. Department: Membership Sales Reports to: Executive Director, Membership FLSA Status: Exempt Essential Duties and Responsibilities Perform active outreach to businesses in the San Diego region to communicate the San Diego Regional Chamber of Commerce value proposition in order to develop new memberships with the Chamber. Research prospects for new membership through databases, telephone, electronic and personal contact. Proactively seek referrals from client base and follow up on all leads that are assigned from web inquiries, call-ins and visits to the Chamber’s offices. Maintain active relationships with assigned members to encourage participation in Chamber activities in order to maximize the value of their membership and encourage renewal on an annual basis. Follow up on past due membership collections on existing accounts as well as for accounts assigned by the Executive Director, Membership. Draft correspondence and prepare and send out Chamber information to potential members and existing members. Responsible for achieving monthly, quarterly and annual revenue goals. Heavy emphasis on outbound communication and business development to attract new clients, with weekly and monthly contact goals. Proactively seek upgrades from current members. Maintain detailed account records in Salesforce.com for all activity with assigned accounts and ensure that all information related to the account is updated on a regular basis. Coordinate with various departments as necessary to fulfill membership benefits. Help to facilitate growth of Business Alliance Groups and other programs through sales process and member follow through. Join and regularly attend at least one Business Alliance Group monthly. Attend and participate in Chamber and other events, as requested. Responsible for abiding by the sales team’s “Standards and Procedures”. Ensure that new members are accurately included in the 30-day communication cycle. Participate in weekly membership sales meeting. Keep membership information current and accurate whenever possible by communicating with members and making appropriate database corrections. Increase membership retention by improving relationships with customers and facilitating the fulfillment of their membership needs. Other duties and responsibilities as assigned. Qualifications and Requirements Bachelor’s degree preferred. 3-4 years of sales experience in B2B or membership environment with demonstrated record of achieving assigned sales goals. Participation in member events and meetings that sometimes occur in the evening. Proficiency with MS Office and preferred exposure to a relational or customer relation management database. Excellent written and verbal communication skills, to include exceptional phone communication skills. Bilingual in Spanish highly preferred. Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public. Perform basic mathematical computations. Possess strong public speaking and presentation skills. Ability to write business correspondence and other documents. Ability to prioritize multiple tasks and project deadlines.