Job Description PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English. Responsibilities * To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling * To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes * To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely * To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service * Providing management with regular updates regarding project status and metrics concerning enquiries * Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;