We're currently seeking a Senior Trainer to join us in Pune. The ideal candidate must be passionate to train corporate associates with business English-speaking skills and interested in career growth at a large enterprise. This role qualifies for free pick up and drop cab facility, medical insurance, and other social security benefits. Apply now and be a part of our dynamic team! Job Location: Pune, India Key responsibilities Facilitate new hire training on English grammar fundamentals, voice and accent Prepare recurring training reports to the respective training manager Assist recruitment team for screening candidates on voice and accent Audit frontline agents calls, record scores and observations on the call monitoring form Provide feedback and coach the client partners to improve their call handling, voice and accent training Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program Job requirements Strong interpersonal and communication skills Excellent facilitation & presentation skills Ability to maintain data and MIS as per training requirement Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging Possess good people management skills Ability to create presentations for the management reviews Willing to work in night shift Qualifications 2+ years of experience in voice and accent training or similar experience is preferred Experience in Healthcare RCM industry is desired Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage