About Us

All people need connectivity.

The Rakuten Group is reinventing telecom by greatly reducing cost, rewarding big users not penalizing them, empowering more people and leading the human centric AI future.

The mission is to connect everybody and enable all to be.

Rakuten. Telecom Invented.

Job Description

Why should you choose us?

Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloudnative telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.9 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Role: To drive the successful deployment and adoption of Salesforce CRM solutions, improving marketing effectiveness and enhancing customer engagement.

Key Initiatives

• You will be required to provide functional expertise in Salesforce and build deliverables on below key initiatives:
• Analyse and redesign business processes to maximize the benefits of Salesforce CRM implementation, ensuring alignment with business objectives and customer needs.
• Lead the effort in gathering, analyzing, and documenting business requirements, translating them into detailed functional specifications for Salesforce CRM solutions.
• Act as a bridge between business stakeholders and the technical team, ensuring clear communication and alignment of objectives throughout the Salesforce implementation process.
• Develop and implement strategies to promote user adoption, including training programs and support materials tailored to different user groups.
• Collaborate with internal stakeholders across departments to understand their needs and translate them into effective CRM solutions.
• Oversee the development of a comprehensive data strategy, including data migration, data quality, and data governance practices within the Salesforce CRM environment.
  
  

Roles & Responsibilities

As a Salesforce CRM Implementation SME, you will be required to do below activities:

• Conduct thorough business process reviews and workflow analysis to identify areas for improvement and optimization through Salesforce CRM solutions.
• Facilitate workshops and meetings with stakeholders to gather detailed business requirements, ensuring a clear understanding of desired outcomes and functionality.
• Translate business requirements into detailed functional specifications and user stories, serving as a guide for the Salesforce implementation team.
• Collaborate with Salesforce developers and architects to ensure that proposed solutions meet business needs and are feasible within the Salesforce platform.
• Develop and maintain detailed documentation of the Salesforce CRM configuration, customizations, and processes for future reference and compliance.
• Monitor and report on the progress of Salesforce CRM implementation projects, identifying risks and issues, and proposing mitigation strategies.
• Lead the development and execution of comprehensive user acceptance testing (UAT) plans to ensure the implemented solutions meet business requirements.
• Design and deliver training sessions to end-users, ensuring they are equipped with the knowledge and skills to effectively use the Salesforce CRM system.
• Provide post-implementation support, gathering user feedback, and making recommendations for continuous improvement of the Salesforce CRM system.
  
  

Rakuten Shugi Principles

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
  
  

Job Requirement

Preferred Qualification

• 8+ years of experience in E2E Salesforce CRM Implementation preferably in a Telecom Industry.
• Salesforce Administrator certification or any relevant Salesforce certification.
• Experience in data migration and data quality management within Salesforce.
• Advanced degree in Business Administration, Information Technology, or related fields.
• Project management certification (e.g., PMP, PRINCE2).