Position Title: Marketing/Move in Coordinator

FLSA Status: Non-Exempt

Department: Marketing

Supervisor Title: Director of Marketing

POSITION OBJECTIVE

The Marketing/Move-in Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Marketing and Sales Director.

The Move-in Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents. Masonic Village at Burlington fully embraces a culture of hospitality.

To that end, we include the following hospitality promises in all our job descriptions.

Hospitality Promises •

We greet residents, employees and guests warmly, by name and with a smile.

• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask, "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.
  
  

Essential Functions

• Answers and directs incoming phone calls and manages the lead distribution system
• Returns calls, emails for all leads by the end of each workday or with in 24hours.
• Greets and serves all visitors to the marketing office in accordance with the Life Care Services Extraordinary Impressions program
• Prepares and updates marketing and sales reports.
• Responsible for wait list operational maintenance. Including reconciliation, updating contracts, monthly newsletter mailings, birthday cards mailings, etc.
• Processes all sales, cancellations, transfers and move out process and associated documentation
• Responsible for setting closing and move-in dates with each resident/buyer as instructed by the marketing director to meet revenue goals. Maintain a master move-in schedule of walk-thru, closing and move-in dates to assure orderly and timely fill of the residences. Communicates such with appropriate staff in a consistent and timely manner.
• Manges the distribution and tracking of multiple surveys.
  
  

Job Postingdescription

• Works closely with marketing director for event creation, coordination and implementation within the approved budget.
• Responsible for maintenance of marketing systems, including Sales Force and C3 LinC, and capable of producing data results and system generated reports
• Manages the office by tracking inventory and ordering office supplies, collateral, and other printed materials within the approved budget
• Maintains and updates the office schedule including events, staff schedules and appointments
• Provides administrative support to the Marketing and Sales Director and Residency Counselors as requested
• Redirects residents to appropriate contact for questions, comments or concerns.
• Maintains a professional appearance at all times
• Attends meetings as requested
• Assumes responsibility for maintaining work areas in a presentable manner Performs specific work duties and responsibilities as assigned by supervisor.
  
  

Knowledge/Experience Requirements

• Administrative degree preferred with a minimum three years related work experience or high school degree and minimum five years related work experience
• Organizational skills
• Experience in a professional office or hospitality environment, where good communication (especially telephone) and customer relations skills are essential
• Proficient in the use of various software including all Microsoft Office applications
• Strong written and verbal communication skills
• Excellent keyboarding and proofreading skills
• Ability to multitask
• Takes initiative