SUMMARY

Looking to make your summer unforgettable? Dive into exciting internship opportunities at Northeast Shared Services! Gain invaluable real-world experience in a dynamic business setting, where you'll work alongside industry experts who are dedicated to guiding and mentoring you every step of the way. But it doesn't stop there, our commitment to community outreach means you'll have the chance to make a tangible difference outside the office, contributing to meaningful projects that impact lives. And when it's time to unwind, our lineup of engaging activities ensures you'll strike the perfect balance between work and play. Join us this summer and embark on a journey filled with growth, learning, and endless possibilities! This is a 10-week program, and all opportunities are located on-site. All internships start on Monday, June 2nd. Housing not provided.

This internship will provide hands-on experience with customer research, synthesis of open-ended feedback, and training of field personnel with the rollout of a new reporting mechanism for measuring customer experience and satisfaction across our Market 32 and Price Chopper stores. An ideal candidate will have strong analytical and interpersonal/communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the market intelligence team with providing trainings on new reporting tools for our store operations teams.
• Work with the corporate consumer services teams to build out new reporting processes that enrich the insights gleaned from our Voice of Customer (VoC) feedback programs.
• Conduct quantitative and qualitative analysis.
• Develop and leading training sessions.
• Generate data-driven insights and recommendations that will be presented to Price Chopper/Market 32 marketing and operations leadership.
• The intern will also have an opportunity to develop new processes/workflows and make recommendations for improvement.

MINIMUM QUALIFICATIONS

• Quantitative analytical skills, and proficiency with Microsoft Excel
• Exceptional communication skills, both verbal and written
• Excellent project management skills, and ability to coordinate logistics with various corporate and field personnel (marketing, merchandising, store operations, external vendors, etc.)
• Excellent critical thinking skills: specifically with regard to using data to make recommendations based on customer feedback and sentiment.

EDUCATION AND EXPERIENCE

• Undergraduate juniors/seniors, post-undergraduate, or graduate/MBA students preferred.
• Majors preferred: Business, Marketing, Analytics, Communications, Hospitality, Retail Management