About VWO
VWO is a leading Digital Experience Optimization platform trusted by over 3,000 businesses in 100+ countries, including global brands like Samsung, Vodafone, Toyota, HBO, and Domino's. What began 15 years ago as one of the world’s first A/B testing tools has since evolved into a comprehensive, enterprise-grade platform used by product, marketing, and growth teams to experiment, personalize, analyze behavior, and build exceptional digital experiences.
Today, VWO offers a full-stack suite for A/B testing, multivariate testing, feature rollouts, heatmaps, session recordings, behavioural analytics, surveys, personalization, and more across web, mobile, and server-side applications — all in one unified platform. We enable teams to make confident, data-driven decisions that drive user engagement, retention, and conversion.
VWO is a profitable, founder-led business with $50M+ ARR, strong EBITDA margins, and a history of capital-efficient, sustainable growth. In January 2025, Everstone Capital acquired a majority stake in the company to help accelerate our global expansion — both organically and inorganically.
We are a fully remote team of 450+ people, with go-to-market teams across the Americas, Europe, and APAC, and product and engineering anchored in India. Our culture values deep thinking, fast execution, and strong ownership — with minimal bureaucracy and high autonomy. Despite our scale, we continue to operate with the agility and ambition of a startup.
VWO is seeking a dynamic and experienced Senior Manager for our Technical Documentation team. This individual will play a pivotal role in shaping the vision and execution of our documentation strategy, with a particular focus on leveraging generative AI (GenAI) to enhance and automate our processes. The role also involves writing and maintaining comprehensive help articles to support users.
Key Responsibilities
- Product Documentation: Write technical product documentation for VWO's core products.
- Engaging Knowledge Base: Create engaging and compelling knowledge base articles to assist users.
- Content simplification: Convert highly complex and technical knowledge into readable and concise functional descriptions for different audiences.
- User-Centric Documentation: Advocate for end-users by ensuring documentation is clear, concise, and accessible, meeting the needs of a diverse audience.
- Vision and Strategy: Define and implement the vision and strategic roadmap for the technical documentation function at VWO.
- GenAI Integration: Lead initiatives to integrate GenAI technologies for automating documentation tasks, improving efficiency, accuracy, and consistency.
- Team Leadership: Manage and mentor a team of technical writers and documentation specialists, fostering a culture of continuous improvement and innovation.
- Collaboration: Work closely with engineering, product management, and customer support teams to ensure comprehensive and up-to-date documentation.
- Quality Assurance: Oversee the development and maintenance of high-quality technical documentation, including user guides, API documentation, and release notes.
- Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of the documentation process and drive continuous improvement.
Qualifications
- Experience: A minimum of 10 years in technical documentation or related fields, with at least 3 years in a leadership role.
- B2B SaaS Expertise: Proven experience in managing and leading documentation functions in B2B SaaS companies.
- Technical Expertise: Strong understanding of software development and technical writing best practices.
- Web Technologies: Good understanding of front-end and web technologies.
- GenAI Proficiency: Proven experience in leveraging Generative AI tools for documentation automation.
- Leadership Skills: Exceptional leadership and team management abilities, with a track record of building and scaling high-performing teams.
- Communication: Excellent written and verbal communication skills, with a keen eye for detail.
- Problem-Solving: Strong analytical and problem-solving skills, capable of driving innovative solutions.
Why join VWO?
- Innovative Environment: Be at the forefront of technological innovation, working with cutting-edge GenAI tools.
- Impactful Work: Play a crucial role in enhancing the user experience and operational efficiency through high-quality documentation.
- Collaborative Culture: Work with a talented and passionate team in a supportive and growth-oriented environment.
If you are passionate about driving innovation in technical documentation and have a vision for leveraging AI technologies, we would love to hear from you. Apply now to join VWO and make a significant impact!