Job Description

Manager – Risk & Compliance

JOB TITLE: Manager

DEPARTMENT: Risk Assurance

LOCATION: Mumbai / Pune

REPORTS TO: Sr. Manager – Risk Assurance

Job Purpose

The Risk & Compliance Manager will be responsible for overseeing the organization's risk management and compliance programs. This role involves identifying, assessing, and mitigating risks, ensuring compliance with relevant laws and regulations, and developing policies and procedures to safeguard the organization's assets and reputation.

Key Responsibilities

Develop and implement risk management processes and introduce compliance programs in lines with Enterprise Risk Management practices

Identify, assess, and mitigate risks across the organization basis the defined ERM strategy

Periodically reviewing the Risk Register & appropriate reporting to the management

Ensure compliance with relevant laws, regulations, and industry standards

Develop and maintain policies and procedures to manage risks and ensure compliance

Conduct regular risk assessments and audits to identify areas of improvement

Conduct the spot checks of all the existing policies and procedures to ensure that it is implemented in spirit

Prepare detailed reports on risk and compliance issues and present findings to senior management via Risk Committee Meets

Collaborate with various departments to ensure effective risk management and compliance practices

Deployment of Risk & Control Self-Assessment (RCSA) framework for the business

Preparing the Risk Control Matrix (RCM) for the Operations processes and incorporating suggestions for improving efficiency

Conduct comprehensive audits of financial, operational, and compliance processes & evaluate the effectiveness of internal controls

Conduct Compliance Audit and Information Security audit as per the schedule outlines in the annual calendar

Prepare the CC for any External audits and ensure clean audit report by reviewing thoroughly all the processes and assess the control environment

Preparing Standard Operating Procedures for key business processes to effectively increase compliance levels

Maintain the Incident tracker and conduct root cause analysis of occurrence and close within the timelines

Monitor the implementation of audit recommendations and follow up on corrective actions

Provide training and guidance to staff on risk management and compliance matters

Classification: Company Restricted

Knowledge, Skills & Competencies Required

Must have thorough knowledge and experience of industry and government regulations, compliance and business operating practices in the finance and ITes industry (Business Processing Outsourcing)

Must have ability to make assessments and recommendations to client / management in terms of policy change, design and implementing new processes & systems, carrying out internal trainings and certifications for employees, etc.

Must maintain a current knowledge base of Audit industry practices and ensure best practices are always considered within the company

Consistently place a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs

Ability to accurately analyse audit findings by internal auditors in the team to prevent incorrect auditing practices and negative impact on business operations

Ability to plan, manage scheduling and successfully implement the audit plan

Convey audit findings in understandable terms at all levels of the organization and through proper channels

Act as a catalyst for major change, get buy-in from seniors, communicate and listen with empathy to overcome resistance, and setting up systems to hold gains

Ability to have discussions with stakeholders and team members on setting stringent auditing procedures for improving control and governance processes in the organization with mutual agreement

Other Soft Skills Required

Self-motivation, determination and confidence in your abilities

Ability to work to deadlines, under pressure

Attention to detail and strong organizational skills

Ability to analyse complex data and identify trends

Strong ethical standards and integrity

Ability to manage multiple tasks and meet deadlines

Knowledge of relevant laws and regulations

Ability to work on your own initiative and as part of a team

Excellent interpersonal and communication skills, including good presentation and report writing skills

Education & Experience Required

Professional certification in CA / MBA / CPA / CIA preferred

Minimum of 5 years of experience in managing a Risk Management function

Thorough knowledge of & experience in contractual and regulatory reviews

Good knowledge of Telecom regulations across the globe

Skills: stakeholder engagement,data analysis,internal controls,operations,auditing,compliance management,regulatory knowledge,audit,management,audit processes,risk management,skills,training and development,policy development,compliance,project management,risk assessment,risk,regulatory reviews