SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
As a Manager for our Patient Access Programs Team, you will be responsible for the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.
What will you do:
Directly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistance
Lead training and onboarding for all new team members
Provide day-to-day supervision, support, and escalation path for patient advocates on your team
Lead group to meet patient advocate team target KPIs
Ensure efficient allocation of operational center resources and maintain high-performance standards
Identify and drive areas for operational process improvements to support efficiency and scale
Cross-functional collaboration with other departments
What will you bring to SmithRx:
At least 5 years of management experience in a health care setting leading teams in operations and/or customer service