Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Oversee case managers, including hiring, training, disciplinary action etc.
• Under the guidance of the program director, plans, directs, and coordinates all case management services.
• Assist with the development, interpretation, and implementation of the policies and procedures for all staff.
• Supervises case conferences, meeting with staff weekly to assess client progress.
• Promote client relations by assisting with receiving complaints and compliments, investigating, and resolving all complaints.
• Ensures that policies, procedures, and regulatory requirements are adhered to by staff.
  
  

Qualifications

REQUIRED EDUCATION

• Master’s degree in social work or Mental Health Counseling
  
  

LICENSES/CERTIFICATIONS

• Independent license issued by NYS.
  
  

Required Experience

• Minimum three to five years of experience working in Social Services.
• Minimum two years of experience in a supervisory role
• Bilingual in Spanish required